Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary:
The Comcast Workplace IT Experience team is currently recruiting for an IT experience and test engineer. This position will be a part of the system engineering team, which is responsible for systems design, integration, test and training. This role has a strong focus on elevating the user experience with Workplace IT tools and driving enhancements and training to create frictionless workplace for productivity and innovation.
Core Responsibilities:
- Work with product management and cross functional development teams to create designs for IT initiatives
- Develop system Concept of Operations (CONOPs) that describes the interactions between the system, users, and the IT environment.
- Work in partnership with the business to understand and document its business processes, issues, challenges and opportunities.
- Develop requirements, verification scenarios and/or conditions of satisfaction documentation
- Lead design on large and / or complex projects.
- Document clear requirements, prepare functional design documents, monitor project progress, and execute solution test procedures.
- Coordinate further testing and piloting with end users and business leaders.
- Prepare and oversee training material and job aid development as well as provide user training for new processes.
- Maintain appropriate design and development documentation.
- Coordinate support with system / solution providers as needed.
- Provide hands on troubleshooting and support to the business when required.
- Assists with demonstrations, estimating development costs and overall project execution.
- Improve procedures and standards, ensuring quality and delivery of service to customers.
- Assist in staffing, employee engagement, mentoring and career development; employee training and identification and training of skills required to execute on programs.
- Critical thinking and a motivated self-starter capable of implementing Agile and DevOps culture.
- Demonstrated process change and project leadership experience.
- Demonstrated ability to document clear business requirements and design the solutions needed to meet business requirements.
- Demonstrated ability to lead small work groups/teams, providing guidance and leadership.
- Demonstrated Problem Management Root Cause Analysis skills.
- Demonstrated ability to build trust and relationships with business users and leaders.
- Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills.
- Keen attention to detail; solid organizational and time management skills.
Job Specification:
- Minimum 2+ years of experience as a System Engineer supporting IT system and S/W architecture, development, requirements analysis, process execution and evaluation, test, and evaluation of COTS tools
- Experience in several phases of the engineering process, from requirements analysis through verification testing, including agile methodologies
- Strong experience with projects involving IT infrastructure (servers, storage, network), collaboration tools (IM, Virtual and Video Conferencing, Document Management, email), cloud infrastructure (PaaS, SaaS) and IT security.
- Experience with usability analysis and user experience (UX)
- Experience with agile project and requirements management tools e.g. Jira, Rally, etc. as applicable to Agile/Scrum development and collaboration environment
- Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
Comcast is an EOE/Veterans/Disabled/LGBT employer
by via developer jobs - Stack Overflow
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