Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. We work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
Summary
Responsible for overseeing the implementation of the Xfinity WiFi service in the Engineering department. This is an end-to-end responsibility, which includes support, deployment and engineering of the service and it's components. This person will manage a group that exists out of multiple teams, with direct and indirect reports, as well as interface with multiple other groups within Comcast. From other delivery and technical groups to drive features on their roadmap and platform as well as business and product groups to influence and execute on their roadmaps.
Key goal of the leader of this group is to safeguard the customer experience of the Xfinity WiFi service end-to-end, by measuring and quantifying it, and by leveraging and managing the best possible technology and resources at his or her disposal. Contributing to the development of the organizations business strategy and objectives, and translating those to the Xfinity WiFi service and group, are integral as well. This person is also accountable to manage and report on the budgets.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities
Responsibilities
Accountable for the roadmap of the Xfinity WiFi service and platforms to improve customer service as well as deliver on business and product needs.
Is responsible for the teams that provide the operations and continuous improvement of all the platforms and tools, including providing support.
Reviews and presents operating and capital budgets including forecasts of operations, development, testing and any specialized needs to senior management
Ensures business strategies and objectives are being met.
Continuously develops staff through interactions, staff meetings, all-hands meetings, ongoing training programs, operational procedures and policies, etc.
Oversees the timely reporting of service metrics to senior management, accompanied by plan forward.
Must be able to manage the budgets and regularly report on them.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights, weekends, variable schedule(s) as needed.
Other duties and responsibilities as assigned.
Job Specification:
- Bachelors Degree
- Engineering
- Generally requires 14+ years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer
by via developer jobs - Stack Overflow
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