Comcast’s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
Job Summary:
Responsible for participating as an technical expert in project teams, troubleshooting operational issues, providing technical solutions to operational problems, contributing to new products implementation, implementing existing products and services, and providing the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, Engineering, and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Provides technical leadership to junior Engineers and project teams. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Designs and develops software and systems for automation of operational functions including monitoring, deployment, and resiliency. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.
Core Responsibilities:
- Drives issues through closure engaging all appropriate resources. Leads technical
bridges and provides troubleshooting direction. Provides guidance and recommended
solutions to complex technical issues.
- Acts as an advocate for Engineering Operations procedures, policies, and processes.
Ensures projects are fully integrated into the operations environment including
lifecycle problem management from front line CARE through Engineering.
- Creates data and metric systems to track operational workflows; maintains records
of results and feedback. Analyzes data and metrics, identifies problem areas, and
provides actionable insight to management.
- Provides input to engineering and vendors on defects and required enhancements.
Attains all relevant industry standard technical certifcations.
- Reports performance related to operations and project status to management.
Identifies and recommends areas requiring change or modification.
- Performs complex and routine maintenance tests for designated areas of engineering.
Identifies and isolate issues. Ensures that all maintenance is properly validated to
minimize subscriber impact to (ideally) zero.
- Serves as team member on multiple projects, often spanning different engineering
disciplines within the organization.
- Leads the integration of projects into operations including instrumentation,
automation, standardization, and methods/procedures.
- Knowledge and application of project management skills, process design and
redesign skills.
- Applies advanced engineering methodologies in one or more engineering areas.
- Consistent exercise of independent judgment and discretion in matters of
significance.
- Regular, consistent and punctual attendance. Must be able to work nights and
weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Education Level
- Bachelors Degree or Equivalent
Field of Study
- Engineering, Computer Science
Comcast is an EOE/Veterans/Disabled/LGBT employer
by via developer jobs - Stack Overflow
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