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SDS Incident Manager at Apple Inc. (Elk Grove, CA)

Department: Strategic Data Solutions - SDS

Do you want to be part of a team critical to the success of Apple? Can you navigate and lead a team through ambiguous situations? Do you excel under pressure? Can you summarize highly complex problems so that others can help you solve them? Do you have rock solid integrity and are the team member people trust and count on? Does everyone turn to you for answers to tough questions? Do you like gathering evidence to base your decisions off of, but can use your gut, intuition and experience to make quick decisions when necessary? If you smile in the face of pressure, can work independently but are also great team player, we're looking for you! As a member of a cross-functional team, you'll have the opportunity to solve challenging big data engineering problems across a broad range of Apple manufacturing services.

Key Qualifications:
Have a passion for Big Data technologies and a flexible, creative approach to problem solving
Ability to follow technical conversations
Confidence to drive and manage large conference calls across multiple timezones with cross functional teams
Sense of urgency, professionalism and drive for results and resolution
Experience with Big Data technologies is a plus
Excellent problem solving skills
Aptitude to independently learn new technologies
Solid understanding of ITIL, specifically Incident Management Module


Lead technical and non-technical teams through incidents from identification through resolution and root cause analysis. Effectively communicate to both technical and non-technical customers the state of the system. Identify and guide teams to troubleshoot and resolve recurring platform issues. Work cross functionally to identify and document best practices and standard operating procedures driving.

In this role you will be asked to lead through ambiguous incidents and issues on a newly developed big data system working with cross functional teams. The expectation is that you will be able to influence across all leadership levels of the business and provide guidance and direction when you may not have all the facts or data points. Teams across the organization are relying on the solutions we provide to make critical decisions with system availability being paramount to the success of many groups throughout the company with the ability to work weekends and holidays as required.

BS or MS in Computer Information Systems/Business Information Technology or similar preferred, equivalent work experience will be considered.

Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

by via developer jobs - Stack Overflow


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