Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
Job Overview:
Comcast is in the process of constructing an in-house Virtual Assistant utility for use by Comcast customers across multiple channels. The XFINITY Virtual Assistant (code name "aiQ") will transform Comcast's customer experience by using machine intelligence and natural language understanding to deliver informed, personalized customer service solutions while reducing cost and increasing efficacy.
Job Summary:
Within the context of the aiQ program, this role will be responsible for architecture, planning and development of the services that comprise the Virtual Assistant back office platform. Analyzes, tests, and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
Core Responsibilities:
- Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
- Designs new software and web applications, supports applications under development, and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases.
- Trains junior Software Development Engineers on internally developed software applications.
- Oversees the researching, writing, and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals, and formal recommendations and reports.
- Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents, and current practices relevant to the solution of assigned projects.
- Provides technical leadership throughout the design process and guidance with regards to practices, procedures, and techniques. Serves as a guide and mentor for junior level Software Development Engineers.
- Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification, and within budget.
- Works with Quality Assurance team to determine if applications fit specification and technical requirements.
- Displays expertise in knowledge of engineering methodologies, concepts, and skills and their application in the area of specified engineering specialty.
- Displays expertise in process design and redesign skills. Presents and defends architectural, design, and technical choices to internal audiences.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Required Skills:
- Java
- Spring and Spring Boot
- Hibernate and/or JPA
- Relational/SQL (Oracle, PostgreSQL, MySQL, etc.)
- NoSQL (Couchbase, MongoDB, etc.)
- Messaging (JMS, Kafka)
- Agile/Scrum Experience
Recommended Skills:
- PaaS (Cloud Foundry) a plus
- Public Cloud (AWS, Google Cloud, or Azure) a plus
- Experience integrating with AI/ML or NLP (such as API.ai) solutions a big plus
Education Level: Bachelors Degree or Equivalent
Field of Study: Engineering, Computer Science
Years Experience: Generally requires 7-11 years related experience
Compliance: Comcast is an EEO/AA/Drug Free Workplace.
Comcast is an EOE/Veterans/Disabled/LGBT employer
by via developer jobs - Stack Overflow
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