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Operations Database Analyst at FastBridge Learning (Minneapolis, MN)

Full-Time, Operations Database Analyst Opportunity

Note: This is not a contract position and this role is based onsite in downtown Minneapolis. All candidates must be eligible to work in the United States, without sponsorship, both now and in the future. 

Are you passionate about monitoring and troubleshooting production environments? Do you thrive in entrepreneurial organizations? Do you seek a role where you really matter to the organization and have direct interaction with all levels of it, including the founders and Executive Leadership Team? If you answered yes to all of these questions and seek a company that offers a compelling value proposition to its employees, please read on!

FastBridge Learning, based in downtown Minneapolis, seeks an Operations Database Analyst who will play a key role in our TechOps team to ensure our customers have a positive experience in using our FAST application in our production environment. This application is hosted with Amazon Web Services (AWS). Various monitoring tools will be leveraged in this role to identify and mitigate any potential issues or concerns in the performance of our database servers, driving for a high quality and seamless user experience for our customers. In addition to monitoring and troubleshooting our production environment, this position will partner with cross-functional teams to assist with other operational tasks to address customer requests, issues, or bugs such as data merges, data mapping, etc.

What You Will Do:

You will work in an open and collaborative environment alongside other dedicated and inclusive team members, to deliver and support our high-quality application that equips educators to transform the way they measure and monitor student progress in reading, math and social-emotional behavior with faster, more effective results!

Responsibilities will include performing daily system monitoring, verifying the integrity and availability of all database hardware, database server resources, systems and key processes, and reviewing any necessary logs verifying completion of scheduled jobs. This individual will monitor SQL server performance during peak activity, ensure database availability and recovery and assist operations team to ensure compliance with security and privacy policy programs protecting data. This position will also require the individual to engage and support Software Engineers, Product Manager, and Quality Assurance Analysts to diagnose and resolve technical issues. Other responsibilities include: crafting new documentation and procedures as appropriate and update existing documentation regularly to ensure currency of information, update, maintain and test Disaster Recovery procedures, perform periodic performance reporting to support capacity planning, perform ongoing performance tuning, hardware upgrades resource optimization as required, and provide emergency on-call support on a rotating schedule.

And this is what you can expect of us in return:

We will provide you with the tools to succeed and you will be rewarded with a highly competitive and above average total compensation package that includes 100% paid premiums for medical, dental, vision for you, and 75% for your dependents, 401k with company match, incentive bonuses, true work and life balance, company sponsored events onsite and offsite, a remarkable paid time off program that is mostly unlimited outside of core releases and seasonal peaks, paid professional development and free learning, executive coaching, 12 paid holidays per year, free snacks and beverages, premiere office with access to top notch amenities including gym, outdoor patio, sleep pods...and MORE!

Heres What We Seek in the Ideal Candidate:

Required Education & Experience -

  • Minimum of 2+ years of working experience with SQL Server 2008+ and SSIS

  • Substantial professional, on the job experience in T-SQL Scripting

  • 3+ years experience supporting the operational database aspects of implementing and continually improving system and network monitoring and alerting capabilities and procedures

  • Minimum 1 year of working experience in creating and maintaining process and procedure documentation

  • Experience in troubleshooting and resolving issues involving database integrity, performance, blocking and deadlocking, connectivity, security

  • Bachelors Degree in Computer Science or a related field; OR equivalent experience

  • Demonstrated ability to successfully complete multiple complex technical tasks

  • Excellent written, interpersonal, and presentation communication skills

  • Working knowledge of productivity software i.e. Google, Microsoft, Slack, etc.

Preferred Education & Experience - 
  • Experience in working with a cloud based application (ie. SaaS)

  • Experience with other database technologies, especially MySQL and PostgreSQL

  • Familiarity with application performance monitoring tools including, New Relic, Alertra, and Papertrail/Splunk/Sumo (log monitoring).

  • Prior experience in the education or education technology space

It is the policy of FastBridge Learning to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

As part of the company's equal employment opportunity policy, FastBridge learning will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veter

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