Account Manager at Ware2Go (Atlanta, GA)

Account Manager
 

About Ware2Go

Ware2Go is a technology platform backed by UPS that connects merchants seeking warehousing and fulfillment with 3PLs and warehouse operators whose capabilities match their needs. For merchants, we enable easy access to a turnkey nationwide fulfillment network of independent warehouses via a single portal that embeds inventory and order management. For 3PLs, we enable one-stop demand acquisition and no- integration customer onboarding via an intuitive, end-to-end, cloud-based warehouse management system. Standardized and simplified terms, operating procedures, and pricing replace long negotiations, complex set up processes, and lengthy contract commitments, enabling both merchants and 3PLs to quickly set up and flexibly scale on the platform. We help merchants deliver goods to their customers faster and help 3PLs grow their customer base and monetize excess capacity.

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We build our culture around people that:

• Seek excellence in everything they do
• Thrive in a fast-paced, high energy workplace
• Value efficiency and respect other people's time
• Are team players and have a strong work ethic
• Don't forget to have fun and be positive 

POSITION SUMMARY:

We are looking for an exceptional Account Manager who is passionate about building a B2B account management team in a new and exciting industry. The Account Management function is focused on building relationships and growing the share of wallet with existing customers. This position is the champion of the customer experience and drives growth for Ware2Go.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Act as the trusted adviser and first point of contact for assigned customers

• Build and maintain customer relationships through reliable and efficient problem solving and communication

• Develop processes and metrics to reduce onboarding time and grow share of wallet with customer accounts
• Establish a smooth customer onboarding process by measuring results and providing ongoing feedback to product team to optimize customers onboarding experience

• Work with Operations team to address potential problems and ensure a great experience

• Provide feedback to sales management on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation

• Maintain a high level of relevant industry knowledge in order to connect with customers

• Consult with customers about business challenges and requirements, as well as the range of options and cost benefits of each

• Work with product developers to resolve issues and address customer requirements

• Report on account activity

• Make presentations to senior managers and decision makers

• Maintain relevant data on accounts in CRM

• Work with Growth and Marketing teams to plan and execute lead-generation campaigns

• Provide feedback to company management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending company offerings

QUALIFICATIONS:

• Highly motivated individual with 3-5  years demonstrated success in managing and growing an account base in a B2B environment within a relevant industry

• A college degree or equivalent industry experience with demonstrated success in account management
•  Relevant experience within a digital marketplace or e-commerce setting preferred
• Optional: Logistics experience preferred

 

EEO Statement

Integrated into our shared values is Ware2Gos commitment to diversity. Ware2Go is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Ware2Go has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: Ware2Go only accepts resumes from agencies on the Ware2Go or UPS preferred supplier list. Please do not forward resumes to our applicant tracking system, Ware2Go employees, or any UPS facility.  Ware2Go is not responsible for any fees or charges associated with unsolicited resumes.

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