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Site Reliability Engineer at JP Morgan Chase (Columbus, OH)

The Cyber & Technology Controls (CTC)  Production Support is seeking a software engineer that combines both software engineering and systems/application support to join a new Infrastructure Development SRE team to operate, manage, and automate large-scale, massively distributed, fault tolerant systems. This new Site Reliability Engineer role will build and implement creative solutions to operations problems, including optimizing existing systems and building infrastructure.

SRE Primary Responsibilities

  • Contributes to product area, or software in order to automate manual operational work

  • Troubleshoots priority incidents, facilitates blameless post-mortems and supports solutions for closure

  • Engages with development teams throughout the software life cycle ensuring sustainable software releases.

  • Applies analytics on past data, like incidents and usage patterns for predicting issues and takes proactive actions.

  • Drives adoption of self-healing and resiliency patterns.

  • Lead and participate in performance tests, identifies the bottlenecks, opportunities for optimization and capacity demands

  • Defines and drives adoption of a best in class monitoring frameworks to accomplish end to end application or service monitoring and noiseless alerting end application or service monitoring and noiseless alerting with proper telemetry

  • Deploys sustainable software, system and product upgrades

  • Adds value to team delivery and works with team to complete tasks to high quality and actively learns new skills

  • Self manages the effort split between operational work and engineering work

  • Supports end-user functional and system support issues via various channels (e.g. tickets, email, chat)

  • Be part of the rotational support coverage as needed

  • Mentors other junior team members


  • BS/BA degree or equivalent experience with 4 years of Software Engineering and application support experience


  • Experience with one or more general purpose programming languages (e.g. Python, Java)


  • Experience with scripting languages (e.g.,  bash, PowerShell)  to automate tasks and manipulate data


  • Experience with Agile and full software development life cycle disciplines


  • Experience with integrating solutions in a multi-vendor environment, including SaaS environments


  • Experience with resolving application function and system customer support issues


  • Experience with SQL for metrics development 


  • Experience with Linux, Windows, Mac Operating Systems


  • Experience with Maven and Jenkins build tools


  • Experience troubleshooting Tomcat/Compile/Web/DB performance and other system level components


  • Proficient in designing, building, and deploying software based infrastructure components. (E.g. cloud products , container systems , compute, storage and networks services)


  • Designs and contributes to performance monitoring and capacity management tools.


  • Able to work on multiple large projects that have business impact, and is self-initiated.  Should be able to provide supporting data or communicate business value of the projects.


  • Knowledge of Open Source and Source Code vulnerabilities and scanning methods a plus


  • Is seen as a change agent and key contributor to the SRE Team(s).

Our CTC Production Support Organization is filled with innovators who love technology as much as you do. Together, youll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. Youll work in a stable, resilient and secure operating environment where youand the products you deliver will thrive.

When you work at JPMorgan Chase & Co., youre not just working at a global financial institution. Youre an integral part of one of the worlds biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists
design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual
investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and were building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and
compensation. If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you
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