Systems Administrator, IT at Wikimedia Foundation, Inc. (San Francisco, CA)

Wikimedia Foundation is seeking a Systems Administrator to manage, support and improve office operational systems, networks and security. This position will be a member of the Office Information Technology Team. Daily tasks include Tier 2-3 escalation and resolution, working on projects, constantly improving systems and documenting/updating on our Office Wiki. You will be resourceful in determining resolution and conveying this information both written and verbally. You will be working with a small highly communicative and collaborative Team where end-user support is a priority. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently. You will be working out of our SF Headquarters.

Summary:

Will be responsible for the following:

Maintain and support physical network infrastructure
Maintain and support systems including Disaster Recovery and Business Continuity
Ticket support duties (Tier 2-3) *serve as Tier 1 backup when necessary
Maintain Security and Network processes, policies and infrastructure (including compliance with GDPR)
Assists in projects regarding strategic growth of OIT systems
Collaborate with vendors and outside contractors as needed

Requirements:

At least 3+ years in an IT systems support role with responsibility for a company environment or equivalently sized organization
BS in Computer Engineering, Computer Science, Computer Information Systems or the equivalent in work experience
Experience with the following tools and technologies:
- JAMF, G-Suite, Zendesk
- Linux servers
- VLANs, and Routing
- DNS (bind), DHCP, LDAP, Puppet
- Virtualization technology such as VMWare, Xen or other
- Network and server monitoring tools (Meraki)
Responsive to end-users: able to anticipate, understand and meet the needs of a focused team of professionals
Excellent verbal and written communications skills; ability to clearly communicate with a variety of interdisciplinary teams and end-users (technical and non-technical)
Ability to successfully manage multiple priorities including balancing urgent needs with long-term planning work
Ability to document How To Guides, systems and processes on the office internal wiki
Be comfortable in a highly collaborative, communicative and consensus-oriented environment
Proven ability to proactively secure and improve Office IT systems, work well on a team and bring leadership to all levels of their work
Ability to assist in mentoring colleagues
Awareness and support experience of FLOSS tools
Assist in maintaining OIT workspace environment (including Server Room and Inventory)
Must be able to lift 20 lbs or more

Pluses

Familiarity with Asterisk/FreePBX phone system is a plus
Ability to create and manage PHP, Python, Perl or other scripts
Experience with PGP and Security Best Practices
Experience with AV equipment and networked audio DSP solutions, such as Q-SYS or Biamp
Experience with BGP
Experience with wikis and participatory production environments
Understanding of the free culture movement

The Wikimedia Foundation is...

...the nonprofit organization that supports Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply

Benefits & Perks *

Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
The 401(k) retirement plan offers matched contributions at 4% of annual salary
Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
Telecommuting and flexible work schedules available
Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people