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POS Technical Analyst at MEC (Vancouver, BC, Canada)

The backbone of our operation, the fast-moving IT team, is working behind the scenes to turn ideas into elegantly crafted code and smooth-running realities. The IT department is a vibrant group of energetic, hilarious and adventurous people who support the co-op in many ways, from looking to enable the business through technology, keeping the website, stores and Head Office running smooth, keeping hackers out of our data, to turning the registers back on when they decide to take a mid-shift snooze; and if you forget your password, it's cool, they'll help with that too.

As the POS Technical Analyst you’ll monitor and maintain POS performance and recommend the enhancement of hardware and operating systems/utilities to meet MEC’s needs.

When you're not deep in systems, you aspire to get out there with your co-workers and trying something new, like riding in a Fondo, bouldering, or paddleboarding.

What you do:

  • MS SQL Server maintenance and administration.

  • Monitoring POS performance and recommending the enhancement of hardware and operating system/utilities as required to meet MEC’s needs.

  • Coordinating the installation of hardware, operating and application systems upgrades and new equipment.

  • Providing 2nd line POS support and working with Veras Retail Support

  • Providing technical guidance and coaching to IT staff.

  • Developing all technical standards and manage changes to the POS environment.

  • Completing POS-related projects and tasks assigned by IT Operations Manager.

  • To be knowledgeable of and to comply with MEC’s information systems policies and procedures as outlined in the Information Systems Policy Manual.

  • Ensuring POS data updates are correctly synchronized for all stores.

  • Retails hours and on call support on rotation with other team members.

What you bring:

  • A computer science university degree or certificate.  A minimum of 2 years of experience in the following areas:

    • MS SQL Server installation, replication and database administration

    • JDA Store (PPOS), Veras Retail, Microsoft MPOS installation and support

    • Credit/Debit testing and certification

    • Documentation – procedures, knowledge base and training

  • Technical background with proven trouble shooting skills

  • Keen attention to detail

  • Excellent analytical and creative problem-solving skills

  • Excellent communication skills, oral and written. Ability to communicate ideas with both business and technical stakeholders

  • Adaptable, flexible attitude.

  • Strong organizational skills including the ability to handle multiple priorities/assignments to meet deadlines

  • Self–motivated with the ability to perform job duties independently with a high degree of efficiency and accuracy

  • Experience working in a team-oriented, collaborative fast paced environment

  • Interest in being active and getting outside!

Bonus points if you…

  • Have experience working in the retail sectors

  • You’re stoked on something: you love to log miles, organize hut trips, or do something active regularly

How to apply:

Interested candidates are asked to apply on our website only.  Please visit to set up a profile, apply for this position or browse through current job postings at MEC.  Only applications received through our website will be considered.  We thank all applicants for their time and interest in MEC, but will only contact those selected for an interview.  Deadline to apply is January 25, 2018.

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