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Systems Integration Specialist at LanceSoft Inc (Charlotte, NC)

Job Description

Title:              Systems Integration Specialist
Location:      Charlotte, NC, 28202

  • The Executive Services IT Support Specialist reports to the Global Executive Services Manager. The IT Support Specialist is principally responsible for delivering personalized IT support for designated Honeywell executive(s) and their administrative assistant(s.)
Responsibilities of Position:
  • Ensure end-to-end operational support to Senior Executive(s) for PC hardware/software, remote desktop management, system management, various applications, mobile phone, audio/video conferencing, LAN/WAN, procurement, audit/inventory
  • Manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas including project management, service management, and ongoing proactive maintenance plans as it pertains to IT/AV systems
  • Ability to quantify customer satisfaction and maintain the longevity of industry-leading support levels
  • Stay up-to-date on new technologies and trends; deploy new technology and services to supported Executive(s)
  • Knowledge and understanding of security and compliance required
Success Factors:
  • Experience interacting with Senior Executives and meeting/exceeding expectations set with those stakeholders
  • Ability to communicate to all levels of the organization and ensure a clear, succinct message is conveyed
  • Ability to work with a wide variety of technical & non-technical staff
  • Self-motivated and able to work with little supervision or direction
  • Strong leadership presence, interpersonal and communication skills (written and oral)
  • Ability to work under pressure and prioritize work
  • Strong bias for action and results orientation
  • 24x7 availability
  • Flexibility to travel - 10-15%
Basic Qualifications:
  • Bachelor's Degree in a related discipline such as IT or Technology
  • Five years progressive experience in IT in lieu of Bachelor's degree
  • Experience with Apple devices
  • Windows 7/10 experience
  • Basic networking skills required
  • Extensive knowledge/experience with Office 365 platform
  • Connected home product experience, including audio/visual systems (Universal Remotes, Sonos, etc.)
Preferred Qualifications:
  • A+ / Network+ certifications
  • Previous project management experience
  • Excellent Negotiation Skills: Ability to understand customer needs, negotiate complex issues and total value offerings to our customers
Who we are:
In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.
EEO Employer – Minorities/Females/Disabled/Veterans/Gender Identity/Sexual Orientation 
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