Associate Network Engineer at Center For Health Information And Analysis (Boston, MA)

Job Description

The mission of the Center for Health Information and Analysis (CHIA) is to be the agency of record for Massachusetts health care information, to responsibly steward sensitive and confidential data, and to objectively report reliable and meaningful information about the quality, affordability, utilization, access, and outcomes of the Massachusetts health care system.

The Information Technology Group at CHIA is seeking an Associate Network Engineer to help fulfill its mission. S/he will work with a very talented team of IT professionals within the IT Operations Unit.  The successful candidate will be driven and enthusiastic and want to make a tangible impact on a critical component of the Commonwealth’s healthcare reform program.

Reporting to the Manager of Desktop Support, the Associate Network Engineer’s primary role will be to support CHIA’s data center and networks. S/he will be responsible for monitoring and troubleshooting network performance issues and performance tuning of ESX hosts and virtual environment. S/he will additionally participate in CHIA’s ongoing infrastructure upgrade initiatives and will provide needed assistance to the desktop support staff.

This position will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.  The full time salary range for this position is $65,000 - $80,000 annually. 

Specifically, the Associate Network Engineer will:

• Provide Tier 3 Help Desk support while Monitoring network environment daily and take appropriate action to ensure peak performance.
• Install, operate, administer, maintain and upgrade Windows Server 2008, 2012 and 2016 and Linux (CentOS/Ubuntu) operating systems.
• Work well, collaborate, and present complex solutions to users from other groups and departments on projects as directed.
• Adhere to security policies by monitoring and ensuring compliance to standards, policies, and procedures.  Escalation to the appropriate channels when related issues/problems arise
• Attend meetings and represent the department on any committees as necessary.
• VMware Certified Professional, Cisco (CCNA) or other relevant certification demonstrating technical knowledge and expertise.
• Knowledge of (experience with) Cisco Networks and equipment: Local Area Networks, Wireless Networks, Switches (Catalyst and Nexus series), routers, ASA
• Active Directory knowledge to include but not limited to implementation and maintenance of DNS, DHCP, and Group Policy.
• Working knowledge of Microsoft Storage space and EMC VNX5400
• Knowledgeable in the management and maintenance cisco switches
• Working knowledge of network monitoring software  
• Working knowledge of Windows Server Update Services (WSUS)
• Working knowledge of Cisco Server UCS C240 hardware setup, updating firmware and bios.
• Knowledge of Microsoft Windows 7/10 and Windows Server 2008, 2012, and 2016
• Ability to read and understand network diagrams and follow process and procedure documentation.

Minimum Entrance Requirements:

• Applicants must have at least three years of full-time, or equivalent part-time professional experience in Network Engineering.*
• Scripting abilities using PowerShell or a similar scripting language a plus.
• Strong deductive reasoning, critical thinking, problem solving, and prioritization skills
• Cisco certification(CCNA)

*Substitutions: A Bachelor's degree with a major in Computer Science, Computer Information Systems, Engineering, may be substituted for a maximum of one year of the required experience.

Additional Requirements:

• Ability to lift up to 25 pounds and push up to 50 pounds of equipment
• Ability to travel up-to 1 mile, 2 to 3 times per week to colocation site.

The standard schedule for this position will be 6:00 am to 2:00 or 2:15pm based on a 30 or 45 minute lunch break, Monday – Friday. During the first 4-6 months the incumbent will work at schedule of 8:45-5:00. In addition, there will be occasions where afterhours and weekend work must occur. In this situation, the standard schedule will be adjusted so that the employee maintains their 37.5 hour work week.

Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

• 75% state paid medical insurance premium
• Reasonable Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• 11 paid holidays per year and competitive Sick, Vacation and Personal Time
• Tuition Benefit for employee and spouse at state colleges and universities
• Extended Illness program participation
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program

CHIA is an Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Tonya Bourassa 617-701-8127.

In compliance with federal laws, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

BARGAINING UNIT: 06 NAGE, TPL A

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