Manager, Solution Consulting - 14 at Infor (Atlanta, GA)

Manager, Solutions Consulting, M3 Supply Chain/Financials Software
Remote office based
About Infor
Infor is a $3B enterprise software provider and strategic technology partner for more than 90,000 organizations worldwide. Infor is owned by Golden Gate Capital and Koch Equity Development. Our software is purpose-built for specific industries, providing complete suites designed for progress for individuals, businesses, and across networks. We believe in the beauty of work, the importance of relationships, and the collective power of ideas to drive significant positive change.
Designed For Progress Incorporates Two Powerful Concepts

• Design, which represents Infors commitment to designing with purpose and intent so our work reflects the changing behaviors and expectations of our users and how they view the world. Our goal is to empower both individual employees and organizations by putting users first, building beauty into everything we do, and redefining expectations for the way software looks, feels, and functions.
• Progress, which Infor defines as partnering with customers to drive significant positive change. We are proud of the role we play in helping organizations move forward with their own visions of progress, whether that means small steps that make every day a little easier or giant leaps that impact mankind.
  

From our deep investments in the future to our commitment to making customers successful every day, everything about Infor is designed for progress. Our Values Set Us Apart
Position Summary
JOB POSITION: Solution Consultant Supply Chain Manufacturing/Financials
JOB LOCATION: US Remote (~50% travel)
Job Responsibilities

• Manager a team of solution consultants
  

Support Field Sales 60%

• Provides product line assistance to the sales organization.
• Understands prospective clients critical business issues in order to present and demonstrate Infors software capabilities for the best possible solution to win the business.
• Understands and communicates effectively product line strengths and weaknesses in comparison to the competition in the marketplace. Keeps updated on Infor and competitor product lines.
• Effectively teams with the sales organization in order to win business working with Account Executives (AE) to coordinate demonstration strategy planning for the sales team.
• Conducts site surveys and/or phone surveys with AEs to determine prospects needs.
• Establish strategy with the AE prior to the survey.
• Determine the prospects critical business issues.
• Position the strengths of Infor products during the survey, laying potential traps for the competition.
• Determine an agenda and set appropriate expectations for demonstrations.
• Determine ability of Infor applications to address prospects business issues and assist AE in determining degree of Infor's fit for each deal.
• Work with the AE to coordinate demonstration strategy planning for the sales team.
• Applies product knowledge, presentation skills and technical understanding to effectively present Infor products to prospects and customers.
• Establish strategy with the AE and other Solution Consultants prior to the demo.
• Tailor the demonstration to specifically address proof of Infor's capabilities to solve the prospects critical business issues.
• Prepare demonstration content and handouts for presentations as appropriate.
• Position product strengths against the competition.
• Handle objections professionally.
• Respond appropriately to various personalities by listening fully and thinking quickly before answering questions.
• Maintain control of the agenda during the presentation.
• Assist other Solution Consultants in demonstration preparation.
• Provide additional value to functional demonstration by simplifying technology concepts for functional audience.
• Add value to colleagues presentations by interjecting key differentiators, or helping to control the room.
• Assist Account Executives with timely follow-up with prospects.
• Address any outstanding product line issues with prospects.
• Provide feedback to sales management and product marketing management on any issues in the field.
  

Training and Development 40%

• Product line expert and works closely with other teams to educate on product knowledge
• Answer functional questions related to the product line in Requests for Proposals (RFPs).
• Take ownership of demonstration data maintenance and work with new Solution Consultants to ensure quality of data.
• Prepare unique demonstration content to address the needs of specific scripted presentations.
• Explain product features and benefits.
• Understand and sell the full Infor product line.
• Understand some features of all Infor products, with specific emphasis on ERP Financials and/or Supply Chain.
• Share product knowledge with fellow Solution Consultants as appropriate.
• Maintain strong functional knowledge to ensure Infor is best positioned to win our customers business.
• Understand Infors technical architecture and highlight benefits as part of the product solution.
• Learn new tools and creatively position them as part of the total product offering in demonstrations.
• Build and maintain generalist level knowledge of technology trends and the Infor technology stack.
• Build and maintain expert level knowledge of Infors Healthcare Financials and/or Supply Chain solutions.
• Understand all system administration and configuration options to support the demonstrations in the field.
• Build and maintain familiarity with all/most of Infors supported platforms. These include Server OS, Client OS, Databases, App Servers, Web Servers, and Web Browsers.
  

Consistently contributes to revenue generation goals by achieving activity levels consistent with the standards of a Financial and/or Supply Chain Solution Consultant.
Education & Experience

• Prior sales consulting management experience preferred
• ERP experience with specific expertise in Financial and/or Supply Chain applications.
• Direct experience working with Infor LN or M3 product lines preferred.
• Direct experience using, consulting, and/or selling software.
• Manufacturing or Retail Domain expertise strongly preferred.
• Excellent time management, communication, decision-making, presentation and organization skills.
• Proven ability to work effectively in a fast-paced, high-growth, rapidly changing environment.
• Ability to work independently and/or possibly from a remote location.
• Undergraduate degree or equivalent work experience.
  

Infor Employees Have

• A sense of urgency - Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment. Keeping the initiatives moving. Repeat.
• A passion for customer success Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless. Work as One Infor.
• A thirst for innovation Be curious. Be a change agent. Some ideas will prove out, and other will not. Fail fast. Iterate. Stay ahead of technology.
• A focus on results - Never ignore results and facts. Learn and adjust. Focus on quality in all that you do. Do more of what works; less of what is not working. Invest your time in value creation. Act like an owner with an adaptive, entrepreneurial spirit.
• A sense of community - Show compassion and caring for others. Be socially responsible. Be inclusive.
  

Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.
If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or ADAAA@infor.com.
Applicants to and employees of most United States private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination. For additional information please see EEO is the Law poster, the EEO Supplemental as well as the Statement of Policy.
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