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American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
Why work for American Express?
American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- .
A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Job Description :
- The Global Capacity & Contact Management (GCCM) team in the Global Strategy and Support (GSS) organization provides operational support & delivery of results to the Global Servicing Network for volume/demand forecasting, business finance planning, capacity/staff planning, real time performance management & monitoring across 22 markets globally.
- GCCM provides world class support to enable our global customers to achieve core service level metrics and drive key performance outcomes within their organizations as part of the - Customer First- vision.
- The successful candidate will be responsible for all administrative support for Global Capacity and Contact Management Leadership in Gurgaon (1 VP and 4 Directors)
- This support role will need to have a proven track record as a self-starter in a fast paced organization.
- This candidate will also be required to support the GCCM Executive Office in Florida when needed with meeting, event planning especially as it related to the business unit reviews.
Qualifications :
- Demonstrated effective calendar management, meeting coordination with internal/external business partners
- Manage team roster and org charts
- Scheduling and Support of in-office Team Meetings
- Manage team approval processes
- Prepare and reconcile Corporate Card expenses
- Managing budget costs and accruals as required
- Managing SR requests and office supplies database desktop resources
- Successful on boarding or off boarding Amex employees
- Supply ordering in Ariba Buyer and weekly attendance tracking for accurate timekeeping of payroll.
- Strong organizational skills
- Proficient in Word, Excel and Power Point as well as Amex systems such as Ariba Buyer and Concur required
- Proactive, self-motivated and a team player
- Manage multiple priorities within established timeframes and demonstrates flexibility
- Maintain proficiency in tools at Amex as they are updated or changed
- Strong written and oral communication skills.
- Strong interpersonal skills: ability to interact with all teams, including leadership, internally and externally, in the US - and internationally.
- Strong follow-up skills are required with excellent attention to detail
- Ability to work with a sense of urgency when under pressure
- Ability to handle sensitive and confidential information
- Understanding of BPM and/or Workflow tools
- Experience in automation solutions and working knowledge of control room practices
- Strong problem solving skills
- Understanding of SDLC including documentation, testing and project management.
- Ability to manage multiple customers and stakeholders
General Qualifications :
- Strong analytical and organizational skills and the ability to handle multiple high-priority projects and meet schedules.
- Comfort and experience in working with both business and technology groups
- Good communication skills to clarify expectations and drive alignment
- Proven ability to successfully drive results within a matrixed organization
- Ability to organize work with little day-to-day direction
- Sense of urgency, commitment to deadlines and deliverables
- Proven ability to independently overcome obstacles and resolve complex problems
- Experience in breaking down organizational barriers and to influence without direct authority
Schedule (Full-Time/Part-Time) : Full-time
#NOLI
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