System Engineer at Waltech Inc (Miami, FL)

Location: Miami, FL

Associate System Engineer

Summary of the Role

Support and ensure high system availability for the server complexes, components, and services under the responsibility of client, ensuring compliance with pertinent Service Level Agreements. Take ownership of and resolve incidents and problems encountered in a timely and efficient manner. Perform seamless change management with all necessary due diligence.

Main Responsibilities

Incident Management

Identification of Incidents

Restore service or component

Management escalation

Incident coordination

Recommendations for automation improvements

Identify and flag missing pre-requisites for such changes, following up with the Change Builders & Operations teams.

Perform incident recovery within stated time to recovery targets

Change and release management

Coordinate and ensure production changes are applied successfully and performed during agreed upon window

Ensure information required for change and implementation management is accurate and distributed to those tasked with the execution.

Liaise with appropriate teams to ensure the smooth and efficient handling of changes.        

Perform change management with the necessary due diligence to prevent disruption of services for our customers within stated targets.                                              

Other duties as assigned

Project Work

Problem Management tasks

Incident Reduction

Perform other duties as assigned to include dedicated project work, active follow up on Problem Management and ongoing Incident Reduction efforts within stated targets.

Requirements

Education

University degree (or equivalent) in Computer Science or related technical field.

ITIL certification

Relevant work experience

Minimum 1 year experience with at least two of the following

Excellent analytical ability, strong troubleshooting skills, understanding of how to isolate and diagnose application or system problems

Experience in running, supporting and managing high availability infrastructures (24/7/365 >99.999% up-time requirements)

Demonstrate self-initiative and self-motivation

Intermediate Linux command line skills

Beginning to intermediate programming / scripting skills

Intermediate understanding of network concepts

System and application performance analysis

Cluster management

Basic understanding of SQL statements

Basic understanding of Virtualization concepts

Basic understanding of Operational Support of Cloud based services (i.e. IaaS, Paas)

Exposure to project work / project management a plus

Intermediate knowledge of Microsoft Office products

Above average performance in present or previous position for not less than 1 year

·         UNIX / Linux Based Systems Support/MS Windows 2003 Server or higher

·         Operational support of virtual systems (i.e. VMWare), IaaS or PaaS

·         Work with web based systems (i.e. IIS, Apache, WebLogic)

·         Scripting programming skills desirable

Business understanding

Considered a plus: ITIL training, Familiarity with the workings / purpose of Global Distribution Systems

Requirements

 Computing: Very good general IT knowledge                                                                    

Languages: Excellent spoken / written English skills                                                                      

Specific knowledge: One or more years of Incident Handling in a Network Operations Center or like environment.                                                            

Other: Team work, self-initiative and collaborative troubleshooting skills                
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