Professional Services Implementation Engineer - Remote - US at BeyondTrust (Austin, TX)

What Will You Do?

Beyond Trust is looking for a highly motivated, experienced, technical individual to join the Professional Services Engineering team, residing anywhere remotely in the US. As a member of the Professional Services Engineering team, you will be responsible for the following:

• Gain thorough understanding of customers network, information and security systems.
• Design and architect a best fit solution to meet customers business goals.
• Manage customer communication and expectations.
• Provide all manners of post-sales support including installation, configuration and product training, both remote and onsite.
• Provide troubleshooting and de-bugging during the engagement. Assist with post sales technical questions and concerns.
• At close of engagement, provide a formal hand off to Technical Support.
• Escalate necessary bugs to Engineering for resolution.
• Escalate necessary enhancement requests to Product Management for resolution.
• Assist the sales team with technical questions/issues.
• Provide Partner training

 What is Required?

• Bachelors Degree in Computer Science or equivalent technical training or experience.
• In depth knowledge of networking Windows OS, Unix, Linux a must.
• In depth Knowledge of Protocols, Ports and Windows permissions a must.
• Strong working knowledge of Active Directory and Group Policy is a must.
• Strong knowledge of MS SQL Server a must.
• Knowledge of Firewall, IDS, IPS, Ant virus, Vulnerability Assessment a must
• Knowledge of Microsoft Windows workstation and server OS and UNIX/Linux OS.
• Knowledge of Virtualization\Cloud suites such as VMware ESX, Azure, and AWS.
• Knowledge of LAN, WAN, routers, switches, proxy servers.
• Knowledge of World Wide Web environments and tools XML, ASP. Etc.
• Experience with Password Vaulting, Privilege Management, Vulnerability Assessment a plus.
• Working knowledge of Regulatory Compliance standards including PCI, SOX, HIPAA, GLBA, ISO is preferred.
• Knowledge of troubleshooting tools like Sysinternals.
• Web Application security experience a plus.
• Scripting experience a plus.
• Strong dedication to customer care.
• Strong team interaction skills.
• Excellent communication skills able to clearly communicate with customers both verbally and written.
• Ability to understand and analyze customer technical needs.
• Ability to participate, contribute and interact with Pre Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams.
• Must have good initiative and assertiveness.
• Extensive Travel will be required.

Who are you?

• You have unwavering personal integrity and work ethic.
• You are flexible! You are a team player and excel individually as the situation dictates.
• You ask how we can, not why we cant.
• You have a great sense of humor.
• You are passionate, optimistic, and energetic.
• You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and with the company!
• You are up to speed in the latest Cyber Security and Software trends you work relentlessly to be innovative and stay relevant for the benefits of our customers, partners, employees, and the company.
• You evoke inspiration in those around you and encourage them to create their best work.
• You work for the best interest of the team at all times.
• You are proactive; a tenacious self-starter to the core.

Work Environment:

• Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.
• This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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