PlayStation isnt just the Best Place to Play its also the Best Place to Work. Weve thrilled gamers since 1994, when we launched the original PlayStation. Today, were recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
IT Support Specialist (Contract)
This position is for a 6-month temporary engagement through our staffing partner Yoh Services.
San Diego, CA (Sorrento Valley)
This dynamic and engaging role does not fit the average definition of Desktop Support. For SIE, the IT Support Specialist possesses a mix of skills and experience often found in desktop support, helpdesk support, and limited system administration roles. A qualified individual is versed in a wide range of client technologies; responsible not only for the implementation, maintenance, and highest level of performance-tuning for client technology, but also for being a champion for strong working relationships directly with the people who utilize that technology. This is a customer service role and fundamental to its success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service. The ability to think strategically at a fast pace, troubleshoot accurately while navigating interdependent system relationships - all while driving multiple projects to successful completion in tight, shifting deadlines is the reality of this position.
Responsibilities
Qualifications
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.
by via developer jobs - Stack Overflow
IT Support Specialist (Contract)
This position is for a 6-month temporary engagement through our staffing partner Yoh Services.
San Diego, CA (Sorrento Valley)
This dynamic and engaging role does not fit the average definition of Desktop Support. For SIE, the IT Support Specialist possesses a mix of skills and experience often found in desktop support, helpdesk support, and limited system administration roles. A qualified individual is versed in a wide range of client technologies; responsible not only for the implementation, maintenance, and highest level of performance-tuning for client technology, but also for being a champion for strong working relationships directly with the people who utilize that technology. This is a customer service role and fundamental to its success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service. The ability to think strategically at a fast pace, troubleshoot accurately while navigating interdependent system relationships - all while driving multiple projects to successful completion in tight, shifting deadlines is the reality of this position.
Responsibilities
- Provides helpdesk-level coverage and support for internal clients. Coordinates, diagnoses and troubleshoots incoming employee requests for support according to established process.
- Troubleshoot technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Collaboration with remote sites expected and encouraged.
- Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
- Perform first and second level support and troubleshooting for workstation and mobile systems.
- Interface directly with end users in peril, manage and resolve incidents in a timely, efficient manner, maintaining the highest levels of customer support and response and documentation.
- Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams.
- Organize the unorganized, communicate thoroughly and effectively in both written and spoken forms across the organization.
- Work proactively to determine potential issues existing in the environment. Apply performance tuning techniques where applicable.
- Research new trends and technologies leading to testing and justification for deployment.
- Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies.
- Must be able to lift 50+ pounds.
- Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions.
- Be eager to grow and develop new skills and tackle special projects as needed.
- Proficiency in Linux OS administration and configuration (RedHat/CentOS) is a plus.
- Proficiency in Mac OS administration and support is a plus.
- Production/Entertainment Industry experience a strong plus.
- Appreciation and experience in platform/computer/video gaming advised.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.
by via developer jobs - Stack Overflow
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