Tenable is looking for motivated individuals to join our Technical Support Team. The Technical Support Engineer (TSE) is the first contact for all customers when they require technical assistance. In a time when the next Spectre and Meltdown may be announced to the public at any moment, TSEs have what it takes to thrive in a fast-paced, high stakes environment. TSEs are experts on all Tenable products in our goal to minimize Cyber Exposure, but youll also have with experience in several technologies and a strong interest to learn more.
Your Opportunity:
- Build an in-depth knowledge of the entire Tenable product suite
- Resolve customer issues; help them understand their vulnerability scan results, their compliance with industry standards, and how Tenable can help them close their Cyber Exposure gap.
- Diagnose, research, reproduce, and report defects, working closely with Research & Development.
- Engage customers in a variety of mediums, including email, phone, live chat, and screen sharing sessions.
- Help maintain the Tenable knowledgebase, writing articles based on your first-hand experience helping customers mitigate the vulnerabilities that can impact all of our day-to-day lives.
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, and Operations.
What you'll need:
- Bachelors degree in a technical field (or equivalent experience)
- 1+ Years Customer Support / Helpdesk Experience
- Excellent verbal and written communication skills
- Robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
- In depth log analysis skills
- Experience and knowledge in the following areas:
- Network administration, Firewall Configuration, and strong knowledge of TCP/IP
- Linux/Unix administration and system configuration
- Windows and/or Mac OS administration and system configuration
- Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cyber security tools
- Log analysis using Splunk or another SIEM product
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Basic programming knowledge
- Scripting in Bash, Python, Powershell, etc.
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Certificates and CAs
- Wireshark and pcaps
- Bilingual candidates are desirable but not required (Spanish, German, French, Mandarin, Japanese)
- 12:30pm - 9:00pm
Were committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
by via developer jobs - Stack Overflow
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