At Novartis Institutes for BioMedical Research (NIBR), our mission is to discover innovative medicines that treat disease and human health. To do that, our scientists need cutting-edge, state-of-the-art computing systems.
Today, we are witnessing a revolution. Technology advancement is changing the landscape of drug and target discovery. A decade ago, sequencing a single genome cost $100 million and took years. Today, it takes about a week and $1,000, creating terabytes of data. At NIBR Informatics, we create tools that empower scientists to accelerate drug discovery and improve patients' lives. We build data, business logic, analysis, and visualization platforms and applications for our customers – 6,000 scientists worldwide – that allow them to solve problems that have never been solved before.
POSITION PURPOSE
• Performs hands-on maintenance and support of primarily Linux servers as member of the Operations Team.
• Performs analysis and provides recommendations and solutions for improving the technical quality of systems in the area of expertise.
• Integral part of a global infrastructure team which supports all technology layers of a complex research environment.
MAJOR ACCOUNTABILITIES
• Responsible for the hands-on maintenance and support of research computing platform systems (incident and problem resolution, task fulfillment).
• Supports other IT teams in troubleshooting complex issues.
• Ensures proper adherence to global standards, policies and regulatory compliance (GxP).
• Manages individual tasks or incidents through the company’s ticketing system.
• Coordinates with the members of Engineering teams, Service Desk and Application Service Managers.
• Creates and maintains documentation.
• Performs other tasks and duties as documented and defined.
KPIs
• Ensure stable and well-performing system and application environments.
• Minimize downtime and/or impact of incidents in the area of responsibility.
• Apply professional expertise to improve a complex environment
Minimum Requirements
Position will be filled commensurate with experience
EDUCATION
Bachelor’s degree (preferred), or equivalent work experience.
EXPERIENCE
• 5+ years of experience maintaining current Linux-based (RHEL 5+, CentOS) infrastructures in a high-performance, high-throughput enterprise environment
• 3+ years of experience with virtualization platforms (ESXi 5+ is a plus)
• 3+ years of hands-on experience with diagnostic tools in the troubleshooting of issues (processes, disk space management, application/system logs, system resources) in complex, multi-tier architectures
• High ability to read and interpret system logs related to errors and events
• Understanding of hardware (HP and DELL, Blade Technology is a plus)
• Experience reading and writing bash scripts
• Solid understanding of Linux-based services and concepts (NFS, xinetd, LVM, crontab, syslog, logrotate, kdump)
• Proven ability to interact in a professional capacity with a variety of stakeholders, both technical and non-technical, with a wide area of expertise
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