As our new Technical Support Engineer you will be part of our E-commerce department in the centre of Amsterdam, where you will be working together with more than 100 colleagues from all over the world in a young, fast-paced and agile environment. You will play a key role within our Amsterdam office, helping the business users within BESTSELLER E-commerce with technical issues and questions. In the technology team you will, together with your colleagues, ensure that we improve and maintain our E-commerce platform, omni-channel initiatives and our backend systems, such as our Order Management System.
Who we are
Our team of 170+ colleagues from over 40 countries work to create exciting fashion experiences – whenever, wherever. We have high standards and expectations for our team and are always looking for passionate and business-oriented people. We are very proud of our culture and international environment where we look out one another, while always promoting growth and excelling at what we do.
Besides being a challenging and inspiring place to work, we value a good work atmosphere and equally offer good benefits. Our office is based in the centre of Amsterdam with amazing views of the city. We have excellent daily lunch made by professional chefs and regular Friday events. We welcome people from all over the world & will assist in making sure your transition to the Netherlands is a smooth one.
What you’ll be doing
- Handling incoming service requests through phone, chat and/or our ticket system.
- Collaborating with the 2nd line of support team to resolve issues properly
- Managing, reporting and improving SLA's
- Fixing bugs and analyse errors using all available information and tools
- Defining improvements for the application(s) you’re working on
- Defining improvements to our way of working
Why BESTELLER
Culture. Be a part of a culture of trust, autonomy, and continuous feedback.
Perks. Competitive salary, huge discount on the latest fashions from Bestseller, relocation assistance, gym memberships, catered breakfast and lunch, but most importantly, being a part of a family-oriented company that takes care of their employees.
Development. Extensive onboarding, personal development support focused on becoming an expert or a leader, opportunity to attend and speak at conferences.
Team. Join a highly-accomplished team comprised of 40+ nationalities, and a company with over 15,000 employees all over the world.
What are you waiting for?
We look forward to hearing from you! Contact Laura Gonzalez, Recruitment Specialist, on laura.gonzalez@bestseller.com
by via developer jobs - Stack Overflow
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