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IT Business Analyst at Canadian Security Intelligence Service (CSIS) (Ottawa, ON, Canada)

Job Summary

The Business Analyst (BA), with guidance and support from a Senior Business Analyst, will work closely with the Project Manager to define the expected BA deliverables and scope for assigned projects.

The BA will work closely with clients and project stakeholders to recommend the best solution(s) to meet the client business needs.

The functions a BA may be expected to perform include (but are not limited to):

Elicit Requirements:

  • Organize and facilitate requirements gathering sessions with project stakeholders, team members and end users. Prepare elicitation documents where required (e.g., survey questions);

  • Liaise with the business and technology clients to facilitate the development of the business requirements into solutions;

Analyze Requirements:

  • Determine feasibility of the business requirements and alignment to business needs;

  • Troubleshoot and resolve problems by analysing and developing new approaches to existing practices;

  • Provide input to the Project Manager to manage the project scope.

Document Requirement Deliverables:

  • Produce User Stories and Use Cases

  • Prepare a User Acceptance Test Plan and User Acceptance Test Cases where required; and

  • Prepare the Business Requirements Document inclusive of requirements scope, project objectives, business problems and/or opportunities, solution context, functional, non-functional and data requirements.

Communicate, Verify and Validate Requirements:

  • Conduct requirements review walkthrough sessions with user experience/design, technology and end users;

  • Review applicable technology prototypes.


  • Undergraduate degree and four (4) years of experience

Note: Any higher level of education could be recognized as experience.

The educational program must be from an accredited learning institution recognized in Canada. If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense from an accredited learning institution recognized in Canada.


Experience performing business analysis functions for Information Technology related products, solutions or services.

Candidates must also possess:

  • Two (2) years of significant experience working on projects in an IM/IT environment with technical and non-technical stakeholders in which you were analysing requirements, liaising with business and technical stakeholders, leading requirement elicitation working sessions, developing and presenting recommendations/solutions to business partners and senior management.

  • Experience in the review, development and application of business process models such use cases, process maps, workflow diagrams.

Other Requirements:

  • A written examination will be administered to assess writing communication skills, knowledge in business analysis and to screen candidates.


  • Experience with the Software Development Lifecycle (SDLC).

  • Experience providing analysis, advice and recommendations related to the implementation of new technologies or applications.

  • Experience with Business Analysis Body of Knowledge (BABOK) methodologies.

  • Certified Business Analysis Professional (CBAP) certification

  • Experience with Business Process Modelling Notation (BPMN) methodology.

  • Experience with Agile methodology

Significant: is defined as the depth and breadth of experience that would normally be acquired by a person in a position where the performance of these duties constitutes his or her main functions over that period of time.


  • Organizational

  • Multi-tasking skills

  • Adaptability

  • Flexibility

  • Analytical Skills

  • Communication

  • Initiative

Conditions of Employment

Not Applicable


For bilingual non-imperative positions, offers will be conditional upon meeting the linguistic requirements within two (2) years of appointment.

Reference Links

Security Requirements

You must be eligible for an Enhanced Top Secret security clearance. The process involves a security interview and a polygraph. There is also a background investigation that includes credit and financial checks. Using illegal drugs is a crime. Drug use is an important factor in your reliability and suitability assessment. This is part of the selection process. So do not use drugs starting from when you submit your application.



You must demonstrate in your application how you meet all Education and Experience criteria. Not doing that means you will be screened out.

CSIS is a separate employer from the rest of the government. It is not subject to the Public Service Employment Act (PSEA). CSIS has its own classifications and compensation system. We use different staffing processes and terms.

CSIS is committed to Employment Equity. We encourage the equitable participation of all Canadians. If your application is retained and you need any special accommodation during the selection process, please tell us. The information in your application is protected under the Privacy Act. It will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. We will contact you if you are selected for the next step.

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