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Information Technology Analyst at Canadian Security Intelligence Service (CSIS) (Ottawa, ON, Canada)

Job Summary

The Information Technology Solutions and Services (ITSS) Branch is the centralized authority for all matters pertaining to the automation and delivery of corporate Information Technology (IT) services. We design and develop innovative information technology applications and systems and provide ongoing support of core information systems and services to enhance CSIS' ability to fulfill its mandate.

Depending on the position, job functions may include one or more of the following responsibilities:

  • Support, design, develop, enhance, and implement computer application systems and programs.

  • Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues.

  • Provide recommendations to enhance IT systems and services.

  • Support, administer, configure, and install software and hardware products and systems.

  • Implement new products or upgrades in a network operating system environment by determining the feasibility, the cost / benefit, assessing the impact to all clients.

  • Liaise with clients (including senior management and executive), partners and external vendors to resolve issues and recommend next steps.

  • Develop, evaluate and test new technologies.

  • Responsible for providing 24/7 first tier management and support.

  • Provide access to all IT network services.

  • Responsible for ensuring changes to the IT infrastructure.

  • Responsible for Configuration Management.


  • Undergraduate degree and one (1) years of related experience

  • Technologist diploma or a Professional technologist equivalency designation and two (2) years of related experience

Fields of study: Computer science, electrical, electronics, network security, telecommunications, or engineering.

The educational program must be from an accredited learning institution recognized in Canada.

If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense from an accredited learning institution recognized in Canada.

Note: Any higher level of education could be recognized as experience.


Programmer / Systems Analyst:

  • logic development, coding, testing and integrating with C#, .NET, MS SharePoint, JAVA, SQL, HTML, XML, Javascript, UNIX and business intelligence reporting.

Software / Hardware Analyst:

  • Server and desktop hardware (HP and DELL hardware preferred), Microsoft Desktop and Server Operating Systems (MCSE/MCITP an asset), LINUX, Microsoft Active Directory (AD), Novell eDirectory, Vmware Enterprise technologies, GroupWise, MS Exchange, HP OpenView, ServiceDesk, HP Service Manager and Microsoft (SCCM), MSI and ISS.

Collaboration Tools Analyst:

  • Sharepoint, Exchange, Blackberry Enterprise Server.

Network Operations Centre Analyst:

  • the monitoring, support and management of computing and telecommunication networks including their security. Certifications in Cisco Certified Network Admin (CCNA), Microsoft Certified Systems Admin (MCSE) and ITIL Foundation certification are considered assets.

Access Management Analyst:

  • Active Directory and/or eDirectory tools, processes and best practices for the administration of group membership, permissions and policies relating to network, file, print and application provisioning.

Change / Release Management Analyst:

  • IT infrastructure components (networks, systems, applications, and storage), ITIL (certification an asset), IT Change Management / Coordination and/or Release Management / Coordination toolset(s) or technologies.

Configuration Management Analyst:

  • IT infrastructure components (networks, systems, applications, and storage); ITIL (certification an asset), good knowledge of relational databases and SQL language, experience in configuration management and with configuration management toolset(s) or technologies.

Network / Communications Specialist:

  • CISCO, Certified Cisco Network Admin (CCNA, MCITP, CCNP), TCIP, IPSec, SNMP, OSPF, VoIP systems.

Telephony Communications Specialist:

  • CS1000/Meridian TDM Telephone system, Telephony Manager , Nortel / Avaya voice messaging systems, Call Pilot  and legacy Meridian Mail voice messaging systems, Avaya Aura Communication Manager, Session Manager, System Manager and Messaging, ISDN, SIP and H.323, LINUX operating system, Routing, VLAN’s, Tandberg video conferencing systems, etc.).

Server & Storage Specialist:

  • Server virtualization technologies (VMware vSphere, Microsoft Hyper-V), virtual desktop infrastructures (VMware View/Horizon), storage fabrics (iSCSI, Fiber Channel), SAN appliances (NetApp E, N or A series preferred), backup systems and disaster recovery technologies (IBM Spectrum Protect, formally Tivoli Storage Manager, preferred), server operating systems (Red Hat Enterprise Linux, CentOS, Microsoft Windows Server), scripting languages (BASH, PowerShell), server hardware including converged/hyper-converged/composable infrastructures.

Client Liaison Officers:

  • IT help desk, ITIL, Remedy, HP's Service Desk, ITIL knowledge.

Problem Management Analyst:

  • Infrastructure components (networks, systems, applications, storage); ITIL framework and the ITIL problem management process; ITIL knowledge.

Quality Assurance Analyst:

  • IT infrastructure components (networks, systems, applications, and storage), functional, quality and/or load testing, function and quality toolset(s), technologies and/or methodologies.

Enterprise Management Tools Analyst:

  • IT infrastructure components (networks, systems, applications and storage), ITIL (certification an asset), IT enterprise tool administration and configuration, IT service management and/or tools / technologies and scripting languages (e.g., Shell scripting, VB scripting, etc.).

IT Security Analyst:

  • IT infrastructure components (networks, systems, applications, and storage), IT security principles and related methodologies, IT security technologies.


  • Adaptability / Flexibility

  • Interpersonal Skills

  • Organizational Skills / Multitasking

  • Problem Solving

  • Analytical Skills

Conditions of Employment

Not applicable


Various linguistic profiles:

  • BBB / BBB Imperative

  • BBB / BBB Non Imperative

  • BBC / BBC Imperative

  • English Essential

  • French Essential

  • English or French Essential

For bilingual imperative positions, offers will be made to qualified candidates who meet the linguistic requirements.  For bilingual non-imperative positions, offers will be conditional upon meeting the linguistic requirements within two (2) years of appointment.

Please note that these are CS designated positions, therefore successful candidates may be eligible to a 4% retention allowance.

Some relocation expenses may be reimbursed by the Service.

Reference Links

Security Requirements

You must be eligible for an Enhanced Top Secret security clearance. The process involves a security interview and a polygraph. There is also a background investigation that includes credit and financial checks. Using illegal drugs is a crime. Drug use is an important factor in your reliability and suitability assessment. This is part of the selection process. So do not use drugs starting from when you submit your application.



You must demonstrate in your application how you meet all Education and Experience criteria. Not doing that means you will be screened out.

CSIS is a separate employer from the rest of the government. It is not subject to the Public Service Employment Act (PSEA). CSIS has its own classifications and compensation system. We use different staffing processes and terms.

CSIS is committed to Employment Equity. We encourage the equitable participation of all Canadians. If your application is retained and you need any special accommodation during the selection process, please tell us. The information in your application is protected under the Privacy Act. It will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. We will contact you if you are selected for the next step.

Apply Now

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