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Technical Writer at LoyaltyOne (Toronto, ON, Canada)

Why Work With Us:

At LoyaltyOne, we are problem solvers who love the challenge of the riddle. We help find solutions without being asked. We have an ingrained streak of determination and don’t settle for good enough. We are passionate about shaping shopper behavior and we care deeply about giving back to the communities around us.

About Us:

Today, there are more ways than ever to engage shoppers. At LoyaltyOne, we believe that understanding the people behind the purchase is key to winning their hearts – and their wallets.

For over two decades and from more than fifty locations around the globe, we have paired expertise in shopper behavior with advanced analytics to uncover the data-driven insights that drive successful loyalty, marketing and merchandising solutions.

Across AIR MILES, BrandLoyalty, Precima and Global Solutions, our businesses help some of the world's leading retailers connect with consumers and deliver more value in every visit. Regardless of their role or geographic location, our people are always supported by one of the best teams around. At LoyaltyOne, we know that in coming together we are at our strongest – and that together we can help shape the future for our clients, their shoppers and our communities.

LoyaltyOne is an Alliance Data company. For more information, visit

Check us out – LoyaltyOne onThe Muse|LinkedIn|Glassdoor|Facebook|Twitter

What we look for in you:

You love technology and follow the latest trends. You enjoy talking to people and are genuinely interested in what they’re doing. You are loyal and give your best to the team you’re playing for.

What you will be working on:

Create and update technical standards and roadmaps, public-facing technical documentation and technical blog posts, covering various technologies, tools, frameworks and methodologies used at AirMiles.

Maintain technical documentation and user guides to ensure clarity and understanding for both technical and non-technical users.

You are familiar with different tools used in the technical documentation space and are constantly looking to improve the documentation process for simplicity, consistency and speed.

You are self-driven, need minimal supervision and comfortable working in an agile environment delivering at a regular cadence.

You have excellent communication skills to ensure alignment with technologists, UX designers and end users.

Who we’re looking for:

  • Excellent English, written and verbal communication skills

  • 3 years of experience writing or editing technical content

  • Publish and create web-ready and digital versions of all created content

  • Ability to quickly learn technology and explain it clearly and concisely

  • Solid understanding of technical terminology and IT

  • Effectively handle multiple projects and deadlines

  • Team orientated and able to work independently

What we offer:

  • High impact role with interesting challenges

  • Located in a state-of-the-art building near the Distillery District

  • Flexible hours and strong work life balance

  • Free coffee and lattes

  • Subsidized on-site cafĂ©

  • Great health and wellness benefits

  • One of the highest performing companies in the market (NYSE: ADS)

by via developer jobs - Stack Overflow


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