Senior Application Support Engineer at Northwestern Mutual (Milwaukee, WI)

What's the role?

As a Senior Application Support Engineer, you will apply engineering best practices to analyze, design, develop, test, deploy and support software for NM Connect (NMC) and occasionally the Client Website.  You will promote industry best practices as a world class development and support organization.  You will build and maintain relationships with technical and business stakeholders to improve the support team's effectiveness and efficiency. 

Bring your best! What this role needs:

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• Experience with engineering best practices to include analyzing, designing, developing, deploying and supporting software solutions and/or infrastructure implementations/upgrades required; Experience with agile methodology preferred
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• Diverse technical background with many of the following: Cloud, Web Services, NodeJS, JAVA, .Net, Databases (SQL, Oracle, Sybase, DB2), Informatica; AWS Certification a plus
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• Familiarity with Multiple Operating Systems (Linux, Windows, Unix, macOS, iOS, Android), as well as basic networking, protocols, and firewalls
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• Other Framework/Technology experience: Git, GitLab-CI and/or Jenkins, Zabbix, Ansible, Ansible-Tower, Kubernetes, Jira, AWS, Docker, Zendesk
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• Demonstrated understanding of Support- industry standards, technologies, methodologies and best practices; Familiarity with industry standard support tool set (ZenDesk, Cherwell, New Relic, PagerDuty, etc.) a plus
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• Responsible for staying current with industry and enterprise standards and technologies, methodologies and best practices
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• Strong interpersonal skills and ability to work and communicate effectively with multiple levels of the organization; Ability to help move the bar forward by challenging current state and future state - being able to articulate why new solutions fit the path forward
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• Possess a customer-centric mindset and attitude, along with a passion for learning new technologies and building on your core knowledge base
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• Strong problem-solving skills, and ability to deal with ambiguity
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• Desire to work collaboratively on creative solutions, as well as take initiative and ownership to work with minimal supervision and a limited set of requirements
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• Experience with building relationships across technical and business disciplines; Ability to provide day-to-day leadership and coaching to less experienced professionals, helping to equip and enable the success of others
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• Bachelor's degree in Computer Science, 4-8 years of experience in Information Systems or related field, or an equivalent combination of education and work experience.
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