Senior Technical Support Engineer at Idio (London, UK)

Are you passionate about working for a creative and visionary software startup?

We're a top-tier VC funded startup with offices in New York, Toronto and London - helping our customers deliver one-to-one marketing at scale with AI and NLP. We're a small, dedicated team competing with much larger competitors and winning. Our focus is B2B Technology, Information Service and Asset Management companies with complex product portfolios and customer segments.

As Senior Technical Support Engineer you'll be:

• Troubleshooting reported issues, completed requested changes, perform necessary customer tasks
• Solving problems for customers - identifying bugs, creating solutions, applying fixes.
• Providing updates on fix actions to business units (customer success, sales, etc).
• Contributing to internal and external knowledge bases, providing technical and usability references for employees and customers
• Collaborating with product and engineering teams to improve the platform and technology.
• Evolving the support teams functions and processes to find efficiencies
• Working as part of our extended customer team in a startup atmosphere, doing whatever it takes to exceed customer expectations
• Demonstrating leadership and work independently to resolve complex technical problems, including escalations to our product engineers.

Benefits

• Competitive salary, stock options, a new MacBook

• Opportunities to advance career in Product Management

• Dynamic, collaborative and fun culture

• WeWork offices with fully stocked kitchen, great office coffee, ping-pong and free beer!

• Regular team networking and social events

by via developer jobs - Stack Overflow