Milyli needs a Tier-2 Technical Support and SQL Specialist to add to the growing Customer Success Team!
We strive to provide our clients with the highest level of service and support by working to understand the challenges they face and helping solve them. We believe that giving our team a fun, casual work environment will result in the best work. If you are committed to working at the highest level to provide the best customer experience possible, we want to speak with you.
Tell me about the job.
You will serve a dual-role. First, you will provide traditional tier-2 technical support to Milyli’s product customers. Additionally, you will provide specialized support, full technical solutions, and customer success management to customers with Broadcast, Milyli’s SQL visualization tool for Relativity.
What kind of people are you looking for? Someone with…
- 2+ years of technical support of customer success experience
- High proficiency with Microsoft SQL script-writing
- Working knowledge of regular expression syntax
- A passion for making customers successful
- Outgoing, patient and friendly personality
- Working knowledge of the Microsoft technology stack and .NET tools in particular
- Excellent communication skills (written and oral) for both technical and non-technical audiences
- Passion, desire and ability for teaching technology to a technical and non-technical audience
- Problem solving abilities
- Organizational and time management skills with attention to detail
What will my days be like?
In your Tier-2 Technical Support Specialist role, you will field technical support requests directly from Milyli customers, and work collaboratively with product, customer success, and sales teams to deliver timely solutions.
In their SQL Specialist role, you will develop technical solutions for customers that use Broadcast, Milyli’s SQL visualization tool for Relativity. You will also be responsible for managing customer relationships with Milyli’s Broadcast customers with the highest level of technical need.
What else?
- This is a full-time salaried position with performance-based bonuses.
- There is minimal travel required for this position
- You must be able to legally work in the U.S.
- While we consider candidates from around the world, we do not currently provide relocation assistance
by via developer jobs - Stack Overflow
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