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Sr. Messaging Support / QA Analyst at 14 West and The Agora Companies (Baltimore, MD)

Publishing Services, an Agora company, is looking for a Senior Messaging Support / QA Analyst to join their team. This role is based on The Agora’s main campus, set in Baltimore City’s historic and cultural hub called Mount Vernon - where every day, roughly 1,200 people work as part of the organization. You can learn more about Publishing Services by checking out their “Workplace Highlight” blog post.

The Senior Messaging Support / QA Analyst will ensure the effective use of Publishing Services’ messaging tools (email, SMS, push) and their integration with the company’s e-commerce system, service-oriented infrastructure, and other related software. It will be your responsibility to maintain the functionality of the email platform including software configuration, server maintenance, and fulfilling customer requests. If you think you’re up to the challenge, keep reading!


  • Provide support to the users of their messaging tools.

    • Assist with the usage of the end-user tools.

    • Develop custom targets (subsets of email lists) using SQL Queries.

    • Develop custom content using macros.

    • Develop custom tools and scripts.

  • Understand integration with and be able to troubleshoot connection to e-commerce system, Advantage system (CRM), and Middleware system (Service-oriented infrastructure).

  • Maintain and develop PHP scripts/programs to automate tasks, create end-user tools, and monitor their messaging too.s

  • Participate in an on-call schedule.

  • Provide management with ideas to improve their systems.

    • Identify bugs.

    • Suggest new features/enhancements.

  • Provide thorough analysis, testing, and documentation of their messaging tools.

  • Participate in projects (system upgrades, acquisition of new publishers, etc.)

  • Work within their Support Ticketing System (Jira Service Desk).


  • Intermediate proficiency in writing SQL queries.

  • Intermediate proficiency in writing HTML.

  • Intermediate proficiency in writing JavaScript.

  • Fundamental awareness of SSIS packages.

  • Fundamental awareness of LUA or other programming languages.

  • Fundamental awareness of DNS and email-related technologies.

  • Strong knowledge of Linux (CentOS/Red Hat preferred).

  • Available to participate in on-call schedule.

  • Experience in application support and troubleshooting.

  • Has a strong customer focus.

  • Able to work independently.

  • Able to manage time effectively.

Experience and Education

  • BS in Information Technology, Computer Science, Software Engineering or related.

  • 3-5 years of previous experience in software development.

  • Previous experience in related software development life cycle activities or support.

  • A fundamental understanding of Agile software development.

If you're interested, please submit a resume and cover letter to the link provided.

by via developer jobs - Stack Overflow

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