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Operations Engineer at Comcast (New York, NY)

FreeWheel, a Comcast company, has superior end-to-end technology, premium marketplace, and best in market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including DIRECTV, Fox, NBC Universal, Turner Broadcasting System and Viacom in U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we enable our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. Headquartered in New York, with offices in San Francisco, London, and Beijing, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.



ABOUT THE OPPORTUNITY
Comcast Advanced Advertising is hiring an Operations Engineer based in our New York office. This candidate will help administer the Global Network Operations Center (NOC) which monitors our mission critical line-of-business applications. Specifically, this candidate will be responsible for monitoring, troubleshooting, and acting as Point Of Communication for our real time Production alerts all while upholding our commitment to a high Service Level Objective (99.99% uptime). Aside from the technical aspect, we are looking for someone who can contribute to the overall success of the NOC team.

RESPONSIBILITIES

Responsible for properly managing all production infrastructure and application alerts
Troubleshoot issues and alerts, escalate when necessary
Develop and follow Standard Operation Procedure (SOP) documents
Track issues and drive to resolution
Hand-off report to next shift
Work with a globally distributed Operations team
Flexibility to work weekends, holidays, and some nights

ABOUT YOU

Bachelor's Degree or equivalent experience
Relevant Network Operations Center/System-Admin experience is highly preferred
Experience with Linux, MYSQL, and scripting is preferred
Experience working with monitoring systems (Nagios, SCOM, Thruk, etc) a plus
Must be detailed oriented and be able to maintain and update relevant system and process documentation
He or she needs to be able to effectively communicate and collaborate with diverse, highly educated, and energetic colleagues, both client facing and interdepartmental



Comcast is an EOE/Veterans/Disabled/LGBT employer


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