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Information Technology Manager at Tom Sawyer Software (Rga, Latvia)

Primary Responsibilities:

  • Manage the Systems group, including recruiting, training, mentoring, monitoring, and setting priorities of a global team of Systems Administrators of varying skills and experience

  • Balance priorities across daily helpdesk support for our internal user community and larger IT infrastructure efforts

  • Work with Operations and Executive Leadership to implement key security and technology-related initiatives, providing recommendations and industry best practices, and clearly communicating plans and deliverables

  • Preserve assets by implementing disaster recovery and back-up procedures, and information security and control structures

  • Drive and implement IT projects, providing oversight and sound decision-making on a diverse set of technologies and topics

  • Establish and enforce corporate IT policies and procedures

  • Regularly review Systems Administrators’ work to ensure quality and adherence to Company policies, IT standards, and industry best practices

  • Contribute to systems and infrastructure efforts

  • Forecast IT infrastructure needs and prepare annual budget

  • Evening and weekend work, as needed

  • Required to be available for 24x7 emergency IT support, as scheduled


  • Bachelor’s Degree in Computer Science or a related field, or equivalent experience

  • Minimum 5 years management experience

  • Broad knowledge across hardware, operating system, software, and networking technologies, including physical, virtual, and cloud-based servers; Linux, Windows, and Macintosh; and routers, firewalls, VPN, TCP/IP, and switching

  • Well-developed diagnostic and troubleshooting skills

  • Strong initiative and drive to see projects through to completion

  • Ability to work evenings and weekends as needed

  • Ability to be flexible

  • Strong attention to detail and organizational skills

  • Good documentation skills

  • Fluent in both written and spoken English

  • Good people skills

by via developer jobs - Stack Overflow

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