The Helpdesk technical support representative primary responsibilities are to provide 1st and 2nd tier support for internal customers Helpdesk requests and manage ticketing system. Helpdesk reps needs to be good problem solvers who are genuinely interested in helping people.
As some work may be done over the telephone, excellent verbal communication skills are a must. Patience, tact and the ability to handle pressure are important as the users/clients may be in distress when they call.
Being able to work independently as well as part of a team is critical.
Desired Skills and Experience
*Minimum 2 years prior work experience as Helpdesk technical support.
*Troubleshoot operating systems - Windows XP, NT, Windows Server 2000/2003, Novell
*Provide desktop support of Microsoft Office applications (Word, Excel, PowerPoint, Access, Outlook etc.,)
*Troubleshoot Help Desk software tracking experience ('Heat' - Help Desk Software would be a plus)
*Norton Ghost Imaging Software
*MS Exchange Server Administration
*Knowledge of Dell and Sony Vaio hardware (desktops and laptops)
*Work schedule rotation to include weekends
*Ability to multi-task effectively and be flexible
*Strong Organizational skills
*Require minimal direct supervision
*Basic understanding of development principles such as GOP, error and event handling
*Be able to lift 20-45 pounds
*Bachelor's degree in Computer Science
We offer a competitive salary and excellent benefits including health insurance and 401(k) Plan.
Send Resumes to Sboggs@Parkwestgallery.com
NO PHONE CALLS PLEASE
by via developer jobs - Stack Overflow
No comments:
Post a Comment