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American Express - Service Delivery Manager (5-8 yrs)

Hello Mohamed Bilal,

Here's an interesting job that we think might be relevant for you - .

click here to apply

Job Description :
- Provides overall management of the production and Service Delivery activities for internal and external identify & access management components (Single Sign on-, Federation, Virtual Private Network) and trusted advisor to business partners, and development teams for support;
- Work with development organization to create strategic & tactical architecture plans to ensure maximum availability and performance
- Provides consulting and technical expertise to business partners, architects and developers as well as identifies and drives opportunities for improved performance and availability
- Reviews designs by development teams to ensure solutions are viable, scalable, and will meet performance standards and support requirements.
- Monitors the quality of vendor service delivery resources by reporting on any trends, issues and achievements and escalating where appropriate
- Monitor, control, manage and reporting of budget expenditure
- Responsible for ensuring that the engineered environment meets the specifications in terms of support requirements, application design and infrastructure i.e. accountable for the performance and efficiency of Security applications
- Pragmatic, results-driven approach to problem-solving.
- Demonstrated ability to present multiple technical solution options, negotiate amongst options, and make decisions with varying levels of information completeness
- Advises development and support teams as may be necessary to ensure delivery of optimal technical designs and implementation on holistic monitoring solutions.
- Central point of contact for business/development groups or vendors requiring assistance in resolving problems
- Participates as may be necessary in resolving complex technical issues across the portfolio
- Reviews estimates for support and delivery to ensure quality and accuracy
Qualifications :
- Bachelor or Master's Degree in Computer Science, Information Systems, or other related field (or has equivalent work experience)
- Minimum 5 years experience with a hands-on service management knowledge in a broad range of distributed technologies infrastructure, Identity and Access systems
- Requires advanced to expert level knowledge and understanding of high availability architecture/support processes and performance/availability metrics and monitoring
- Extensive experience using a systems analysis and design methodology and an excellent understanding of enterprise system monitoring tools.
- Experience in managing vendor relationships to drive accountability and delivery
- Strong communication skills both verbal and written
- Effective consultative skills across a multi-functional environment
- Possesses knowledge about industry best-practices and trends in infrastructure and Identity Management service - delivery
- Demonstrated knowledge of Identity and Access management systems and architecture
- Experience with distributed, web, mid-range, and mobile enterprise solutions
- Experience in Finance Management
- Preferred hands on knowledge of Java, unix shell scripting and CISSP certification
Schedule (Full-Time/Part-Time) : Full-time


click here to apply

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