Systems Support Engineer II at Georgia Institute of Technology (Atlanta, GA)

Georgia Tech's Office of Information Technology (OIT)is recruiting for a Systems Support Engineer II

Job Purpose: Responsible for intermediate level design, integration, implementation and modification of assigned user information systems. This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems. Provide functional and technical expertise in support of user systems operation and maintenance. May include support of labs, training facilities and general IT office software and hardware.

Major Responsibilities:

• Conduct needs analysis, planning and scheduling the installation of new or modified hardware/software.

• Develop functional and technical IT system requirements and specifications.

• Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access including deploying security and operating system patches.

• Monitor and reports on system performance.

• Support internal departmental servers.

• Maintain hardware and software inventories including developing and updating departmental distributed software license management policy.

• Perform other related duties as assigned.

Additional Information: Relies on limited experience and judgment to plan and accomplish goals. Project and service management experience a plus. 

 
Impact & Influence: This position will interact on a consistent basis with: departmental users. This position typically will advise and counsel: departmental systems staff.
This position will supervise: N/A

Basic Qualifications:

• Education: Bachelor's in Computer Science or related field or equivalent combination of education and experience
• Work Experience: Two to four years job related experience.
• Certifications: N/A
• Skills: This job requires working knowledge of advanced concepts, practices and procedures associated with IT systems design, installation and maintenance.

Preferred Qualifications:
Preferred Education: N/A
Preferred Work Experience: N/A
Preferred Certifications: VMware, AWS/Azure, Veeam, Solarwinds, BigIP, Windows Server (2012, 2016, 2018)
Preferred Skills: This job requires working knowledge of advanced concepts, practices and procedures associated with IT systems design, installation and maintenance.
Experience supporting and administrating Enterprise systems such as Active Directory, Solarwinds, Veeam, VMware, Load Balancers and AWS/Azure.
Windows Server Administration
Strong project management and service management experience are preferred.
Highly self-motivated and directed.

Very strong customer service orientation.
Solid analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to present ideas in business-friendly and user-friendly language.
Excellent written, oral, interpersonal, and presentational skills.
Experience working in a team-oriented, collaborative environment.          

How to Apply: Interested applicants should submit an application and résumé at: https://b.gatech.edu/2U4S1pr. Please search for requisition number 0178894 or by title, 
Systems Support Engineer II. For immediate consideration, be sure to apply online.  When applying, reference LinkedIn as the referral source.

The Georgia Institute of Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.  

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