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Governance, Risk and Compliance Technology Consultant at Auto Club Group (Detroit, MI)

Job Description

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. 


Primary Duties and Responsibilities (details of the basic job functions):

Serves as department technology expert and inter-department liaison between the business unit and Information Systems area regarding workstation maintenance, business technology issues, operational problems, IS standards and policies and procedures in order to support business unit strategic and operational goals and objectives.  Provides consultative services from a business technology perspective for the department staff and external clients.  Completes timely, complex analyses for upper management and represents the department on corporate projects.  Analyzes complex business unit specific technical problems, identifies opportunities, designs, codes and tests batch and on-line programs. Designs, develops and maintains various business unit specific databases using appropriate tools (e.g. Microsoft Access, (SQL) Structured Query Language, Saros, Case Management, HP Exstream, etc.). Ensures modules are structured, meet functional and technical requirements; and adhere to IS standards. Oversees technical and non-technical employees in the design and implementation of business unit specific systems.  Coordinates the configuration, installation and testing of hardware and software.  Monitors production applications and controls access to corporate data to maintain data security and integrity.  Prepares ad hoc reports and analyzes as needed.


Supports the ground-up implementation, development and maintenance of a Governance, Risk and Compliance (GRC) tool.  Includes working with internal and external resources to implement the system.   Serve as the primary resource and subject matter expert (SME) for the tool.   Develops and trains users to leverage the tool.  Solicits, records and tracks enterprise risk management data and monitors emerging trends; helps to develop and maintain board and executive level dashboards.  Manages access to the GRC tool, including system security.  Makes recommendations for improvements to the GRC tool.


Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

none   Preferred Qualifications:


  • Bachelors Degree in related business line/field preferred.
  • Masters degree in technology or business related discipline
  • Certification in project management such as PMP     Experience:         
  • Two years of experience in any combination of the following:  internal or external audit, enterprise risk management, information technology or project management (as a project manager)
  • System implementation experience, particularly in implementing a similar risk management system
  • Experience developing and executing UAT scripts
  • ORACLE, Tableau experience
  • Experience with GRC software   Knowledge & Skills
  • Understanding of risk frameworks and taxonomies such as COSO, COBIT, BASEL
  • Understanding of risk management concepts such as risk, control, risk appetite, key risk indicators
  Work Environment:

Works in a temperature-controlled office environment


Education (include minimum education and any licensing/certifications):

  • College level coursework in related business line/field

  Experience: Experience in/with:
  • analyzing, testing, documenting, implementing and/or deployment of complex business systems and programs
  • organizing, controlling, monitoring and reporting projects including providing work direction and guidance
  • analyzing information flow
  • designing business unit specific systems
  • planning, organizing and training others on the development and implementation/deployment of technical or new application projects
  • analyzing and solving problems
  • developing security controls that may include disaster recovery plans for automated systems
  • investigating and resolving production problems
  • using operating systems (e.g. Windows, Netware, IPM, NT; and client/server database management systems)
  • coordinating support activities provided by multiple off-site vendors and internal departments
  • database administration including programming queries against relational data bases (e.g., DB2) and  hierarchical data base unload files (e.g. IMS)
  • utilizing PC software applications (e.g., Windows operating systems, MS Word, Excel, PowerPoint, Access, VISIO, MS Project, Netware, IPM, NT, client/server database management systems, etc.) to format databases, write queries, generate reports, etc.
  Knowledge and Skills:
  • structured system analysis, design and testing
  • systems development methodologies
  • project management
  • communicating effectively with others in a work environment and with the public
  • planning, organizing and training others on the development and implementation of enhancements to business unit specific systems
  • analyzing information and data flows
  • working under pressure to complete assignments
  • evaluating complex systems and their interdependencies
  • troubleshooting user problems
  • plan hardware and software upgrades and improvements to system

The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!


Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.


The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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