Software Implementation Project Manager at Fexa () (allows remote)

Overview:
Fexa is looking for a Software Implementation Project Manager to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.

Additionally, the Software Implementation Project Manager will manage the day-to-day onboarding and customization activities while acting as a liaison between the client and the development team. Strong time management, organization, and communication skills are critical for success in this role.

Responsibilities:

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• Facilitate the relationship between client and internal teams.
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• Become an “expert user” of our platform.
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• Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.
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• Maintain a reasonable balance between customer deliverables and internal development workloads.
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• Track progress of upgrades and customizations for existing customers.
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• Train customers in their use of our platform by leading training sessions and presentations.
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• Develop forms, training aides and best practices to help streamline onboarding and customizations.
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• Provide (mostly non-technical) support to our new and existing customers on a daily basis.
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• Watch for and keep track of repeat issues that may require the development of a permanent solution.
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• Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.
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• Collect customer requirements from both written and verbally expressed requests.
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• Occasional travel to tradeshows and customer sites for training and/or implementation.
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Experience and Skills Desired:

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• Excellent communication and presentation skills.
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• Excellent organization, documentation and time management skills.
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• Critical thinking and creative problem-solving skills.
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• Ability to manage multiple projects simultaneously.
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• Experience in communicating technical ideas to non-technical audiences.
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• Ability to learn new tools and software quickly.
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• Positive, self-starter attitude.
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Benefits:

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• Health Insurance
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• Dental Plan
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• Vision Plan
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• 401k Retirement Plan
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• Remote working office
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• 2 weeks of PTO
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• MacBook Pro
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• Awesome colleagues
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by via developer jobs - Stack Overflow