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IT Support Engineer at Grid Dynamics (San Ramon, CA)

Grid Dynamics' IT department is looking for a Junior IT support engineer. The position includes various tasks on local IT/user support, working as a part of a larger IT team, and contributing to various IT projects within the Company.


  • Workplace maintenance

    • OS imaging

    • Std procedures including information security requirements

    • User help

    • Taking part in hw procurement business process

  • User support and troubleshooting

    • Grid std applications

    • Software development specific applications

    • Basic network troubleshooting

  • Taking fair share in IT production svcs

    • User accounts

    • Accounts/aliases/access rights maintenance

    • Basic infrastructure support

    • Legacy VM infra

    • Cloud infra

    • Std IT location supporting infra

    • Taking part in 24/7 shifts (during working hours, could be on-call during daytime)<span


  • MacOS: hands-on experience

  • Windows: basic AD skills

  • Linux/Unix: normal level of understanding system concepts

  • Networking: some level of understanding of L[123] network design and troubleshooting

  • Virtualisation: some level of understanding of concepts, types, and hands-on experience

  • Hardware: good level of understanding and troubleshooting

Would be a plus:

  • Experience in IT support

    • Working with service desk systems

  • Advanced Windows knowledge

  • Experience with Google Apps for Business (G Suite)

  • AWS

by via developer jobs - Stack Overflow

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