Technical Support Engineer
The Technical Support organization seeks an ambitious technical support engineer to provide technical support and problem resolution for customers using SUSE Linux products and offerings. Our portfolio includes SUSE Linux Enterprise Server/Desktop, SUSE Linux High Availability Extension, SUSE Manager, SUSE Cloud, SUSE Enterprise Storage just to name a few of the exciting products we work with.
The Technical Support Engineer will:
- Troubleshoot and resolve complex, critical and sensitive support issues over the phone, electronically and occasionally on-site.
- Engage with next level support, development or product management.
- Recreate customer issues and if needed document solutions to known issues.
- Manage status and activity reporting to customer and SUSE Services.
- Be available to occasionally be on call after hours and on weekends.
Knowledge and Skills:
- Strong technical aptitude. Able to quickly learn and understand new technologies.
- Outstanding customer service skills (via phone, e-mail, chat, and in person). Ability to provide accurate and timely response and resolution to customer issues over the phone or electronically.
- Other language skills helpful; Portuguese is a strong plus.
- Familiar with rpm based Linux systems
- Understanding of LPI1, CLP, RHCA, CompTIA Linux+ or equivalent (certification helpful)
- Good understanding of virtualization technologies (XEN, KVM, VMware, Hyper-V)
- Experience with remote services and remote filesystems (NFS, Samba/CIFS)
- Experience with maintaining Cloud, SAP or Storage solutions
by via developer jobs - Stack Overflow
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