We are currently seeking talented Business Operations Analyst I for our San Antonio, TX facility.
Leveraging data and analytics (requires developing high proficiency in contact center data environment), develop information based strategies to improve operational efficiency and effectiveness. Size improvement opportunities including comprehensive cost/benefit analyses. Develop knowledge of operational processes to effectively serve the data and analysis needs of contact center leadership as well as proactively identify opportunities for improvement. Formulate hypotheses for improvement ideas or problem resolution, work with DSA teams and leadership to structure tests, communicate effectively with operations partners to run quality tests and interpret results. Based on testing results, present recommendations to leadership for implementation. Where appropriate or required, assist in implementation of changes driven by test results. Build strong working relationships across contact center solutions and operations teams.
Compiles, analyzes and interprets data to make tactical recommendations to business managers. Applies descriptive statistical data to business operations and presents recommendations to management in a meaningful format. Participates in projects requiring reporting of key metrics. May partner with technology group to define business requirements, perform user acceptance testing and implement changes. Consults with the business client to understand, define and provide information to inform the problem and recommend solutions. Provides subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.
Leveraging data and analytics (requires developing high proficiency in contact center data environment), develop information based strategies to improve operational efficiency and effectiveness. Size improvement opportunities including comprehensive cost/benefit analyses. Develop knowledge of operational processes to effectively serve the data and analysis needs of contact center leadership as well as proactively identify opportunities for improvement. Formulate hypotheses for improvement ideas or problem resolution, work with DSA teams and leadership to structure tests, communicate effectively with operations partners to run quality tests and interpret results. Based on testing results, present recommendations to leadership for implementation. Where appropriate or required, assist in implementation of changes driven by test results. Build strong working relationships across contact center solutions and operations teams.
Compiles, analyzes and interprets data to make tactical recommendations to business managers. Applies descriptive statistical data to business operations and presents recommendations to management in a meaningful format. Participates in projects requiring reporting of key metrics. May partner with technology group to define business requirements, perform user acceptance testing and implement changes. Consults with the business client to understand, define and provide information to inform the problem and recommend solutions. Provides subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.
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