AGODA HIRING: Global Support Technical Engineer - Shanghai at Big Wednesday Digital (Shanghai, China)

Who we are:

Agoda is Asia's leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior tech infrastructure, and world class talent to bring it all together. Tech is Agoda's core competency, and a tech career with us provides excellent growth opportunities in an exciting, multicultural environment.

Agoda's Tech Department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress and we never forget to have fun while doing it.



What we need:

For our team in Shanghai we are looking for candidates with Desktop and Office Infrastructure support and troubleshooting experience.



Job Responsibilities:

• Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting.
• Owning all aspects of the local office support. Infrastructure and Desktop.
• Supporting infrastructure and network tasks as and when needed.
• Building laptops and setting up workstations.
• Maintaining and tracking tech inventory.
• Knowledge of Active Directory tools.
• Experience with Kace/SCCM or similar Systems Management Tool.
• Willing to travel, work shifts and do on-call.
• Ability to work independently and as a team player.

Do you have what it takes?

• 3 years' experience in supporting office and desktop infrastructure.
• Ownership, you look for solutions and do not pass on problems.
• Customer Service minded, all the way.
• The desire to keep up with the latest technologies and stay ahead of the curve.
• Great communication and interpersonal skills; a good sense of humor is always a plus
• Must be a team player.

We're growing big and fast, so join us in this exciting period of growth. Apply now!
by via developer jobs - Stack Overflow