Software Engineering Functional Lead (CRM), Customer Systems at Apple Inc. (Cupertino, CA)

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

At Apple, we deliver great customer experiences and a top-notch customer support and service that delights our customers and builds the legendary customer loyalty Apple is known for. The applications we build in the Customer Systems play a vital role in making this possible. As part of this team, you will work with world class talent to create Apple-class solutions that power the business and enable the customer service Apple is famous for.

In this role you will do detailed requirement analysis ,business and internal workshops to finalize , functional and system design and implement web applications for Apples very large scale CRM system. The ideal candidate is an expert in CRM functionalities(Support),business process knowledge, UI and java server side application development and is passionate about building high performance applications that provide a great user experience.

Key Qualifications:
8+ years of relevant experience
Proficient in CRM Support functional domains
Prior experience on large CRM implementations with a deep understanding on business process
Good experience with business analysis and derive system designs to best meet the requirement
Ability to come up with effective service contracts and to reason it with providers until finalized
Proficient in release management processes starting with Build to merge and deploy
Good knowledge in Java
Exposure to UX design and a good understanding on UI development using HTML and Angular JS
Extensive experience in building functionally rich, high-performance, scalable applications
Deep understanding of object oriented and SOA software design concepts
Able to analyze business requirements and design efficient solutions
Excellent Analytical and creative problem solving skills
Experience with SQL and NOSQL technologies. MongoDB experience a plus.
Experience and knowledge applying best practices to build secure platforms
Strong ability to learn new technologies in a short time
Strong communication skills and ability to articulate complex solutions well

Description:
You will analyze, Design and drive entire development lifecycle to implement features and functionality for Apples Global CRM application. You will work closely with front end developers, back end developers, project managers, and quality engineers to deliver highly available, distributed and scalable transactional enterprise systems. You will diagnose issues in production, identify root cause, and implement fixes. You will optimize application performance to maximize speed and scale. You will provide technical leadership and inputs on application architecture strategies, standards, and technology decisions.

Education:
BS in Computer Science, related technical field or equivalent practical experience

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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