A Production Support Engineer is dedicated to ensuring that the suite of global applications and infrastructure are available and supported in line with defined service level agreements. The role will include involvement in frontline support, incident management and reporting, root cause analysis, productivity efficiencies & improvements and providing support during pre-production change management cycles. They will partner closely with business and technology stakeholders to balance production stability with customer obsession. They will also leverage their production support experience to identify and engineer solutions for chronic issues and automation initiatives that reduce toil.
Roles & Responsibilities
Key Skills & Experience
Essential:
Desirable:
Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. Youll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
by via developer jobs - Stack Overflow
Roles & Responsibilities
Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered in a timely manner to ensure minimum disruption to internal and external clients
Leverage production support findings to identify and implement automation initiatives that reduce toil and time to resolve
Interact with various teams to ensure a stable production environment, including but not limited to client facing support, application developers, business analysts, infrastructure, build & deployment and quality assurance
Act as the custodian of the production environment and adhere to and promote strict project lifecycle methodologies while ensuring all relevant change management procedures are being followed
Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization
Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability
Develop and utilize core support tools and processes to perform work while improving day to day practices for support team members with the goal of delivering service improvements to the business
Drive efficiency and automation in order to eliminate chronic issues and reduce toil
Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning across the team
Key Skills & Experience
Essential:
Bachelor's degree in Computer Science or related technical area
5+ years of related IT experience in prod support, engineering, system administration or application development
Excellent working knowledge of production support role
Experience with incident and change management
Aptitude for learning and complex problem solving, advanced analytic skills
Working knowledge of at least one Database Server - Sybase, Oracle, MS SQL, or Cassandra
Working knowledge of Unix/Linux and/or Windows Server
Working knowledge of Networking TCP/IP, DNS, Global Load Balancing, Local Load Balancing
Working knowledge of at least one Scripting Language Bash, Perl, Ksh, Ruby, or Python
Experience with scheduling tools such as Control M and/or Autosys
Ability to thrive in fast paced environment
Ability to prioritize work load, multi task and react quickly to meet business expectations
Ability to fully document solutions
Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
Effectively adapt to necessary changes in work requirements, roles and responsibilities
Ability to understand, adhere to and suggest improvements to internal IT control policy and industry best-practice
You will be supporting Global systems working closely with team members in various locations, so excellent communication skills are being sought in candidates
Strong verbal and written communication across all levels in the organization
Ability to clearly articulate complex issues/topics
Excellent interpersonal skills
Able to rapidly understand and retain knowledge of business processes and the technology systems
Customer Service Oriented - build positive working relationships with clients at all times, providing clear information while managing their expectations
Desirable:
Application development or engineering experience
Experience with Monitoring Tools such as Splunk, Wily, DynaTrace or Geneos
Working knowledge of at least one Clustering Technology Symantec Veritas Clustering or Windows Clustering
Working knowledge of Tomcat and/or IBM WebSphere
Working knowledge of Apache, IHS, or IIS
Experience with building or supporting Cloud Technology such as AWS, Cloud Foundry or Google Cloud
JPMorgan Chase or other financial industry experience
Familiarity with Ansible or other automation tools
Familiarity with data storage technology SAN or NAS
Development Experience in an Advanced Programming Language such as Java or C++
Familiarity with Virtualization Technologies ESX and/or AIX LPAR
Financial industry knowledge
Capacity Management experience
Familiarity with risk and controls and its role in application support
Familiarity with Agile development
MQ/UM experience
Capacity Management experience
ITIL Certification is beneficial but not required
Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. Youll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
When you work at JPMorgan Chase & Co., youre not just working at a global financial institution. Youre an integral part of one of the worlds biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world
At JPMorgan Chase & Co. we value the unique skills of every employee, and were building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
by via developer jobs - Stack Overflow
No comments:
Post a Comment