This is your chance to work with the team that interacts with Facebook’s Platform partners, marketers, and advertisers. As a Developer Support Engineer, you will be the point of contact for the day-to-day issue management for developers, focused on helping them build engaging and social applications using the Facebook Platform. You'll assist our developers in enabling their success by providing creative solutions to challenging technical issues. This is a full-time position based in our Singapore office. Check us out!: http://bit.ly/2oDEOTR
by via developer jobs - Stack Overflow
Responsibilities
Become an expert in our products, our developers and their needs by providing effective technical consultation
Be the point of contact for Platform developers
Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
Engage with the operations and engineering teams to build, drive and improve our tools and processes
Write production code that will improve our internal tooling and our external support channels
Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
Help scale developer support with Sales and Partnership growth
Work directly with developers to resolve technical issues
Deliver data-driven, impactful results
Build understanding about the wide variety of software across the Platform at a deep engineering level
Minimum Qualifications
Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
At least 5 years of experience in software development
Programming abilities in one or more of the following languages: Java, PHP, JavaScript, Objective-C
Excellent communication skills in English, particularly written communication
Demonstrated creative problem-solving approach and strong analytical skills
Experience developing for mobile would be an advantage
Previous experience in software development or software consulting and support
by via developer jobs - Stack Overflow
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