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Developer Support Engineer at Facebook (Singapore)

This is your chance to work with the team that interacts with Facebook’s Platform partners, marketers, and advertisers. As a Developer Support Engineer, you will be the point of contact for the day-to-day issue management for developers, focused on helping them build engaging and social applications using the Facebook Platform. You'll assist our developers in enabling their success by providing creative solutions to challenging technical issues. This is a full-time position based in our Singapore office. Check us out!: http://bit.ly/2oDEOTR



Responsibilities





  • Become an expert in our products, our developers and their needs by providing effective technical consultation


  • Be the point of contact for Platform developers


  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction


  • Engage with the operations and engineering teams to build, drive and improve our tools and processes


  • Write production code that will improve our internal tooling and our external support channels


  • Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action


  • Help scale developer support with Sales and Partnership growth


  • Work directly with developers to resolve technical issues


  • Deliver data-driven, impactful results


  • Build understanding about the wide variety of software across the Platform at a deep engineering level



Minimum Qualifications





  • Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)


  • At least 5 years of experience in software development


  • Programming abilities in one or more of the following languages: Java, PHP, JavaScript, Objective-C


  • Excellent communication skills in English, particularly written communication


  • Demonstrated creative problem-solving approach and strong analytical skills


  • Experience developing for mobile would be an advantage


  • Previous experience in software development or software consulting and support


by via developer jobs - Stack Overflow
 

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