Are you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month? Do you like working in a company with a strong open source foundation? Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.
Role Responsibilities
- Provide world class support for our Scrapinghub customers by delighting them in every interaction
- Investigate and resolve issues keeping the customer up to date on progress
- Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.
- Demonstrate leadership and ability to work independently to resolve complex technical issues.
- Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.
- Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.
- Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.
- Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.
- Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes
- Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction
- Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.
- Be available to participate in the weekend on-call rotation - approximately one weekend per month.
Skills/ Qualifications
- 3+ years of support or equivalent experience in a customer facing role
- Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)
- Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).
- Experience with any server side programming
- Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.
- Basic understanding of Python to be able to write a simple code or review code.
- Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
- Strong team player with good analytical and technical writing skills.
- Strong relationship building skills with a sense of collaboration.
- Ability to multi-task and manage multiple priorities and commitments.
- Availability to work full time, during APAC hours.
by via developer jobs - Stack Overflow
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