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Application Support Engineer - Virtual.Lab, Simcenter 3D at Siemens PLM Software (Troy, MI)

The Application Support Engineer is responsible for ensuring the technical success of our customers in their use of our software, LMS Virtual.Lab Motion & Durability and Simcenter 3D.  Working closely with customers to understand their engineering workflow, the Application Support Engineer proposes solutions and best practices to help the client meet their objectives as well as improve their processes. The role includes classroom training, mentoring, and providing direct customer support.  The position works closely with the sales organization to discover opportunities to grow usage within accounts and engage the customer to realize that growth. Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role.   If you are creative, entrepreneurial, and possess excellent communication skills, we would like to hear from you.


  • Act as primary point of contact to assigned set of accounts for all technical issues related to their use of LMS Virtual.Lab Motion & Durability and Simcenter 3D. Identify problems and take responsibility for successful resolution of issues.

  • Facilitate the sales process in developing account intelligence, pursuing opportunities for growth of software usage, and assisting in software deployment.

  • Conduct technical discussions with customers to collect and understand simulation requirements, propose solutions, and explain benefits of our approach.

  • Conduct training on introductory and advanced topics in LMS Virtual.Lab and Simcenter 3D.

  • Perform benchmark simulations and test cases to explore new methods, define best practices and verify results.

  • Create Knowledge Base articles for the customer community.

  • Work on multiple projects and support engagements simultaneously.

  • Collaborate with product management and industry teams to provide input on future product direction, and communicate and demonstrate new software capabilities to customers.

Required Knowledge/Skills, Education, and Experience 

  • Bachelor of Science in Mechanical Engineering, Aerospace or related field

  • Successful application of multi body or fatigue analysis to meet real world goals in research or design.

  • Ability to learn new skills and adapt to customer application needs.

  • Excellent communication, organization, time management, and presentation skills.

  • Position based in Troy, Michigan

  • Ability to travel up to 20% 

Preferred Knowledge/Skills, Education, and Experience

  • M.S. or Ph.D. in Aerospace or Mechanical Engineering, or related field. 

  •  Experience with LMS Virtual.Lab, or HEEDS or other similar commercial tools.

  •  Working knowledge of common design processes, objectives and constraints in one of the following industries: Aerospace, Turbomachinery, Automotive, etc.

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