Manager, Cloud Infrastructure Services at True Blue (University Place, WA)

Job Description

As the Manager, Cloud Infrastructure Services

You will be responsible for the supporting cloud based infrastructure

What you'll do

• Develop, document, and maintain a roadmap for TBI implementation of Cloud infrastructure and services, supporting processes or components
• Manage team of Cloud infrastructure engineers in support of core enterprise applications
• Lead the enterprise in the adoption of a Cloud culture and capabilities including Cloud automation (infrastructure as code), performance, cost, security and configuration optimization management and operations
• Lead and improve the design and implementation of Cloud based infrastructure and service capabilities in complex, multiple application, production environments
• Responsible for creating key performance metrics and action planning for up-line management
• Prioritize and ensure proper resources are assigned to escalations from the development and operational teams; Drive issues to resolution and communicate effectively to leadership on status and impact
• Provide strategic direction for the team, including creating a plan and prioritize the requests from the business to maximize the value to the business
• Provide mentoring and career guidance for team members
• Responsible for creating and maintaining documentation related to workflow processes
• Work with IT groups, vendors and business users; participate in vendor contract management to meet current support needs
• Escalate issues for resolution (and provide follow-up) to Tier 3 (TBI enterprise architecture, in-house development staff, infrastructure engineering, OEM and application vendors)
• Participate and contribute in Scrum/Agile processes and assignments
• Complete a wide variety of technical and administrative duties in the areas of business application support, problem and incident management
• Develop and utilize monitoring and alerting tools for reporting the health of critical Cloud resources and applications
• Responsible for managing project task schedule for the Cloud Infrastructure Engineering team
• Work with Project Managers to set project scope, solutions and realistic deadlines
• Influence and approve change requests as well as participate in change control processes to ensure business and regulatory compliance
• Maintains Service Catalog for accessing CIS related services.

What you bring to the table

• Bachelor's degree in Computer Science or related field or equivalent work experience
• At least 5 years of experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported
• 3+ years as a manager or other leadership roles of an IT Operations team with product build and deployment focus
• Knowledge of Cloud technologies, preferably provided by Amazon Web Services (AWS) such as CloudFormation, EC2, Organizations, scaling compute architectures, Highly Available (HA) architectures, Cloud cost management, Cloud database offerings, Cloud networking, etc.
• Demonstrated background managing teams in the troubleshooting of Linux/UNIX, Windows 2008/2012/2016 servers and application services
• Experience with Cloud Platforms and virtualization Technologies
• Demonstrated ability to identify process improvement opportunities, knowledge of change management, and experience implementing new processes/technology to standardize operations
• Demonstrated strategic planning experience
• Exceptional communication and time management skills with the ability to track and ensure the success of multiple simultaneous projects
• Ability to communicate effectively at range of levels from professionals to executives
• Exceptional analytical, technical and diagnostic skills, ability to lead incident management efforts, troubleshooting efforts and RCAs
• Ability to lead multi-person efforts to deliver significant project deliverables in a timely fashion with no oversight

As a TrueBlue employee you can

• Make a difference in other peoples' lives.
• Be a part of a dynamic and diverse team.
• Be recognized for your contributions.
• Grow and develop personally and professionally.

TrueBlue (NYSE: TBI) is a leading provider of specialized workforce solutions, helping clients improve growth and performance by providing staffing, workforce management, and recruitment process outsourcing solutions. The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries. TrueBlue connects as many as 840,000 people to work each year.

TrueBlue provides an excellent benefits package, which includes: 401(k), Employee Stock Purchase Program, Tuition Reimbursement and comprehensive Health and Welfare coverage including Medical/Dental/Vision and prescription drug benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

About Us TrueBlue was founded on the idea of connecting people and work. We work with businesses to provide the workforce solutions they need to succeed. Publicly traded since 1998 with annual sales of $2.7B, TrueBlue provides a talented workforce of over 840,000 people and partners with 130,000 companies around the world through three segments: PeopleReady, Workforce Management (PeopleManagement) and PeopleScout.
PeopleReady provides on-demand and skilled labor in the retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and ports & terminals.
PeopleManagement provides on-premise contingent staffing and on-premise management of those contingent staffing services.
PeopleScout provides high-volume permanent employee recruitment process outsourcing and management of outsourced labor service providers.
We see great opportunity to be the leading provider of contingent workforce solutions in North America and the recruitment process outsourcing solution globally. What we do at TrueBlue is simple we put people to work and change lives every day.
This is an opportunity for you to join the growth and excitement at TrueBlue. We recruit strong talent that has potential to grow beyond the role initially hired and into future organizational leaders.

Internal ID: 102320PandoLogic.Category: Technology, Keywords: Infrastructure Manager
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