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IT Support at Multicraft International (Pelahatchie, MS)

MULTICRAFT IS AN AMERICAN MANUFACTURER FOCUSED ON INNOVATING AND BUILDING SOLUTIONS IN A VARIETY OF INDUSTRIES. Multicraft's core management practices are modeled on ISO/TS i6 49:zoog Quality Management System covering all aspects of the business process.

Responsibilities:

  • Provides resolution for IT support tickets
  • Configures and supports workstations for team members
  • Microsoft Office 365
  • Microsoft ERP Dynamics (Training will be provided)
  • Setting UP Printers
  • Install Various Off-the-Shelf Programs
  • Works with team members in-person and remotely to evaluate and solve technical problems
  • Follow up with end users to ensure complete resolution of issues
  • Tests and troubleshoots issues, creates detailed reproduction steps for escalation
  • Respond to requests for technical assistance in person via phone, chat or email
  • Other duties as assigned

Requirements:

  • 1+ years of technical support experience
  • Strong computer and technical skills. Experience with Microsoft Windows, and data networks.
  • Strong work ethic. Must always maintain a sense of urgency and professionalism.
  • Ability to operate independently to troubleshoot technical issues.
  • Ability to multitask and handle multiple incoming support requests at once.
  • Excellent support etiquette, active listening, and customer empathy, both via phone and in-person.
  • Excellent written communication skills.
  • Excellent attendance record.
  • The ability to learn new systems quick
The Clarion Ledger.Category: Technology, Keywords: IT Support Specialist
by via developer jobs - Stack Overflow
 

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