IT Support at Multicraft International (Pelahatchie, MS)

MULTICRAFT IS AN AMERICAN MANUFACTURER FOCUSED ON INNOVATING AND BUILDING SOLUTIONS IN A VARIETY OF INDUSTRIES. Multicraft's core management practices are modeled on ISO/TS i6 49:zoog Quality Management System covering all aspects of the business process.

Responsibilities:

• Provides resolution for IT support tickets
• Configures and supports workstations for team members
• Microsoft Office 365
• Microsoft ERP Dynamics (Training will be provided)
• Setting UP Printers
• Install Various Off-the-Shelf Programs
• Works with team members in-person and remotely to evaluate and solve technical problems
• Follow up with end users to ensure complete resolution of issues
• Tests and troubleshoots issues, creates detailed reproduction steps for escalation
• Respond to requests for technical assistance in person via phone, chat or email
• Other duties as assigned

Requirements:

• 1+ years of technical support experience
• Strong computer and technical skills. Experience with Microsoft Windows, and data networks.
• Strong work ethic. Must always maintain a sense of urgency and professionalism.
• Ability to operate independently to troubleshoot technical issues.
• Ability to multitask and handle multiple incoming support requests at once.
• Excellent support etiquette, active listening, and customer empathy, both via phone and in-person.
• Excellent written communication skills.
• Excellent attendance record.
• The ability to learn new systems quick

The Clarion Ledger.Category: Technology, Keywords: IT Support Specialist
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