Position/Title: Application Support Specialist
Reports To: Business/Asset Analyst
Job Summary:
The Application Support Specialist reviews, analyzes, evaluates and supports both Property Management business systems and user needs. The Application Support Specialist has an in-depth knowledge of the business use of applications. The Application Support Specialist leads the user community in the correct use of applications. The Application Support Specialist writes and maintains detailed documentation of application procedures, program functions and steps required to efficiently and effectively utilize applications. The Application Support Specialist works with end user groups to evaluate and solve technical problems. The Application Support Specialist serves as a liaison among third-party and intercompany staff and the end users. The Application Support Specialist provides systems analysis to ensure the needs of the user community are met. The Application Support Specialist performs system-wide application functions and reporting for the Property Management business unit. The Application Support Specialist leads system implementations, upgrades and user training. The Application Support Specialist provides application help desk support for Property Management. The driving force of this position is to ensure the end users receive an adequate level of service and support with their questions and concerns.
The Application Support Specialist serves as the main point of contact for the Gumenick Properties user community in the timely resolution of Property Management system and software problems. Accordingly, it is imperative that the Application Support Specialist:
- Provides assistance in a friendly, professional and timely manner insuring a high level of customer satisfaction; and
- Applies technical skills, clear communications and problem solving skills to ensure issues are resolved quickly and efficiently.
by via developer jobs - Stack Overflow
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