Desktop Support at RentPath (Atlanta, GA)

Are you tech savvy?  Do your family and friends always call you for help with their "tech problems"? 

Our dynamic and energetic team here at RentPath is in need of an End User Support Specialist.  We encourage you to apply directly on our career page, we look forward to hearing from you. 

Highlights:

• Help troubleshoot and resolve issues on a daily basis 

• Ensure successful completion of various projects 

• Deliver awesome customer service

• Set up, configure, upgrade and repair desktop hardware & software

• Become the resident tech wiz

Knowledge, Skills, and Abilities:

• Windows 7/10

• Symantec Endpoint Protection

• SCCM

• Apple Products (MAC, iPhone, iPad) + DEP

• AirWatch MDM

• CrashPlan

• SaaS-based VoIP systems (RingCentral)

• Wireless Technologies

• LAN - Networking Fundamentals

• Large End User deployments

• Licensing Agreements

• Vendor Management

Qualifications, Training, and Experience:

• Associates degree in MIS or related work experience.

• CompTIA A+, MCP, MSDST or similar.

• Knowledge in all versions of Windows OSes + SCCM

• Working knowledge of information technology user support processes is preferred including help desk, desktop support, asset management, procurement, and user training.

• Excellent customer service, interpersonal, phone, and verbal / written communications skills are required. Ability to perform in a complex organizational environment involving local and remote personnel is a must.

• The ability to manage multiple, competing priorities is essential.

• Dependability, organizational skills, and punctuality are critical for this position.

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