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Manager, Operations Development and Engineering at Comcast (Philadelphia, PA)

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.


Responsible for leading a team of Operations Engineers in the planning and support of software and web applications. Manages projects from design to testing, including new programs, enhancements, and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget.

Core Responsibilities:

-Oversees the 24x7 operations of software platforms and web applications, including new programs, enhancements, and modifications.

-Oversees the operations of Cloud Platforms, Workday, Kronos, Successfactors.

-Oversees Managed Service Provider resources.

-Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams.

-Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the

roll-out of software releases.

-Document and maintain Standard Operating Procedures for Operations, and Administration personnel to improve Global 24x7 Support of the SAP system.

-Partner with the Applications Development and Functional teams to implement new or modified applications.

-Develop and Implement Project plans using MS Project x`Management tools.

-Perform resource and spend analysis for projects needing SAP changes.

-Manages all the deliverables to ensure adherence to deadlines, specifications, and budgets. Implements performance metrics and prepares periodic reports. Monitors and

tracks project progress and reports findings to leadership team.

-Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products.

-Develops proposals, hardware/software changes and other capital expenditure projects.

-Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors,

trains and develops staff.

-Consistent exercise of independent judgment and discretion in matters of significance.

-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

-Other duties and responsibilities as assigned.

Job Specification:

-Bachelors Degree or Equivalent inEngineering, Computer Science

-Generally requires 6-9 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

by via developer jobs - Stack Overflow

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