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Sr. Manager, Site Reliability Engineering, Digital Home at Comcast (Philadelphia, PA)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

- Responsible for recruiting, developing, and managing a team of engineers who are focused on Site and Service Reliability. This team is well versed in the technologies and Platforms used to deliver Content to a wide range of devices ranging from PCs to IOS/Android devices to traditional Set Top Boxes.

- The SRE group is focused on improving the availability and responsiveness of internal and external components and Platforms through the application of engineering best practices, tooling and instrumentation advances and cross organizational coordination. The SRE team helps drive efforts to improve triage time and bring down MTTR (Mean Time to Repair) and provides follow-up support to provide mitigation in the future.

- This individual will manage a team which may include exempt and non-exempt employees. They will provide subject matter guidance to employees as required and serve as a point of escalation.

- Passionate and driven to improve the customer experience through solving problems which impede reliability, resiliency and responsiveness.

- Develops processes and procedures to drive departmental efficiencies, assist in development, and meeting of departmental budget.

Core Responsibilities:

- Participates in the management of full life cycle product development to include analysis and planning related to product development, launch and deployment. Assist peer product development organizations with launch readiness and post-launch triage and analysis.

- Being proactive, evaluating multiple options and considering our customer's experience is key to our success.

- Drive the adoption and implementation of Operational Best Practices and associated tooling to improve resiliency and reliability. Improve tooling and instrumentation to accelerate triage and remediation.

- Conduct War Game exercises to simulate adverse conditions and situations in a controlled fashion. Collect and communicate learnings and areas of opportunity to advance Operational Stance and Preparedness.

- Document and detail areas of improvement to bolster architecture, design, technical requirements and service specifications. Present architecture, design, and technical choices to internal audiences.

- Demonstrates technical leadership and mentoring on the application of new technologies and systems management methodologies. Can tailor and adapt approach to build consensus and alignment across peer Operational and Engineering Groups.

- Monitors technical and engineering progress to ensure strategies, goals and objectives are met. Aligns operational plans with business objectives. Communicates changes to all affected personnel.

- Presents periodic updates to Senior Management on impairments, mitigation opportunities and progress.

- Evaluates various architectural solutions and implementations and supports development and deployment of solutions as determined by the SRE team.

- Establishes and maintains productive relationships with peer organizations and equipment and software vendors.

- Identifies trends, services and/or capabilities that may be beneficial to product offerings. Manages and forecasts resource needs to meet departmental objectives. Recommends action plans or solutions.

- Participates consultatively in the testing and certification process as needed.

- Ensures effective implementation of the department budget. Prepares financial statements and monthly forecasts and reports. Prepares and analyzes monthly financial performance and makes budget and new technology recommendations.

- Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned


Job Specification:

- Bachelors Degree or Equivalent

- Engineering, Computer Science

- Generally requires 6-9 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

by via developer jobs - Stack Overflow

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