As we continue to work with new technology and expand our digital capabilities, we’re making everyday tasks simpler and quicker for our customers – leaving them more time for more important things. If you’re passionate about being part of an exciting operational team, you’re exactly the sort of person we’re looking for.
What are we looking for?
NAB provide onsite user support to over 30,000 users, we are looking for a number of experienced desktop engineers to take accountability for technical delivery and support to all NAB users
Responsibilities:
- Responsible for the operational support of Desktop Services capability within Workplace, incorporating Run, Provisioning & Deployment, Performance & Quality, Capacity & Continuity, Issue & Risk Management.
- Accountable for the successful resolution of critical, high, medium and low problems
- Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure
- Supports the successful resolution of critical, high, medium and low problems
- Wintel Level 3 Server Support (1 – 3 years)
- Senior Windows Desktop support SME. Level 2 support (Experience) > 5 years
- Provides SME-level technical support of all facets of the EUC, with specific focus on Wintel Server Support
- Accountable for the successful resolution of critical, high, medium and low problems
- Drive continuous technical improvement to the service
- Maintains knowledge and understanding of the wider Workplace portfolio and identifies opportunities to leverage complementary technologies to drive efficiency through effective consumption of existing toolsets.
- Contributes to the technical governance of service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting
- Asset lifecycle planning to ensure that the asset fits with the Groups standards and strategic direction
- Collaborate with 3rd party service providers, project services and service management to ensure high quality and successful transition of all service(s) changes
- Utilise appropriate forums and networks to identify opportunities to leverage asset portfolio capabilities
What we need from you:
While knowing the ins and outs of the latest technology is key, we’re also looking for someone with proven experience in a medium to large enterprise environment. Experience in Microsoft (Wintel) based Workplace
At least 2-3 year’s support / administering medium to large-scale Windows desktop and Wintel Server (physical and virtual) environments, Building, implementing and managing Base Operating Environments (BOE) and SOE, Experience in AD support and implementation.
Technology and delivery, with a strong background in the practical use, support, deployment and management of medium to large-scale Wintel infrastructures
Working in a challenging, fast-paced environment, you’ll need drive, resilience and versatility. You’ll also be working with people from around the business, including key stakeholders, so a respectful attitude and the ability to build good relationships is vital.
What’s in it for you?
You’ll be a part of a team that’s been hand-picked at the top of their game to make a real difference. Working on change that rolls out across the entire NAB group, you’ll have the opportunity to learn more about bank-wide channels and technology.
Ready to make the move?
Then we’re ready to hear from you! We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve.
For full job details and to apply go to nab.com.au/careers
At NAB we support workplace flexibility. Have a chat to us about how this can work for you…
by via developer jobs - Stack Overflow
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